Manali Bawaskar
Thane
Summary
To work in an organization with a professional work driven environment where I can apply my knowledge and skills which would enable me to grow while fulfilling organizational goals.
Skilled Team Coach with background in leading, motivating and mentoring high-performance teams. Strengths include effective communication, conflict resolution skills, and ability to inspire others to achieve common goals. Demonstrated success in fostering positive team environments and improving overall team performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Team Coach
CGM ARIA Health Services (India)
Noida
06.2023 - Current
- Compiled accurate production and quality reports for both weekly and monthly periods.
- Created comprehensive reports, analyzing data for clients on a regular schedule.
- Collaborated with clients on a weekly basis to address team queries and achieve optimal resolution.
- Engaged in discussions with the Quality team to identify error trends and develop strategies for process improvement
- Resolved the 365+ days AR bucket through effective strategies.
- Leading weekly client calls to discuss process improvement and address process-related issues.
- Delivered software training to new batches
- Closely monitored team performance through observation and tracking of key metrics, effectively identifying and managing low performers
- Provided guidance and support to underperforming employees resulting in improved team efficiency
- Monitored operations to ensure employees followed relevant procedures and worked towards defined Key Performance Indicator (KPI) targets.
- Strengthened team performance by providing ongoing coaching and organizing daily/weekly team huddles.
- Closely monitored team performance by conducting observations and tracking key metrics, resulting in the appropriate identification and management of underachievers.
Subject Matter Expert
Pacific BPO Pvt. Ltd.
Noida
05.2022 - 05.2023
- Trained, coached and mentored bottom performers to increase team productivity
- Preparing WTD,MTD Reports of team's Production & Quality
- Discussing the error trends and corrective actions with Quality team for the process excellence
- Sharing the daily progress report with Client to track the day to day activity of the team
- Clearing the 365 days + AR bucket with possible resolutions
- Investigated issues impacting organizational operations and service delivery to understand root causes, prepare detailed reports and recommend corrective actions
- Leading Client Calls (weekly basis) for process improvement and discussed process related issues for the betterment of the process
- Providing software training for the new batches.
Sr. Accounts Receivable
Pacific BPO
Noida
09.2021 - 05.2022
- Follow up on claim status with insurance representative
- Worked on denied claims towards the resolution for the same and get the claim processed towards payment
- Assisting colleagues with the denial workflow and following up on a claim
- Handling team under the guidance of Team Lead
- Solving the doubt and providing inventory
- Providing software training for the new joiners.
Senior AR Associate
Guidehouse
Kerala
01.2021 - 06.2021
- Worked for US clients/providers to reimburse the claim payment from the payor/insurance
- Worked in Physician Billing (CMS-1500/ HCFA 1500 claim form)
- Create Appeals and send to Insurance via creating package
- Resolving the claim and process towards the payment
- Worked on Software like EPIC.
Sr. AR
GeBBs Healthcare solutions
Airoli
08.2017 - 01.2021
- To resolve claim and process it towards payment by calling insurance
- Follow up on denied claims
- Forwarding claim to coding team, if any coding related issue
- Worked in Hospital Billing (UB-04) and also Physician billing (CMS 1500/ HCFA 1500)
- Create Appeals for the denied claims and send it to insurance
- Create AR Analysis Reports fortnightly and monthly basis
- Worked on softwares like Ace, Vi-Web , On-Demand, N-thrive, Champ Papers, Invision/SMS.NET, Change health care, Gems, Waystar, Medi-tech, Power-chart, EPIC.
Education
HSC (12th Grade) -
NKTT College
01.2012
SSC (10th Grade) -
St. Xavier's English High School & Jr. College
01.2010
B.Sc. (Computer Science) -
Dnyanasadhana College of Arts, Commerce & Science
Skills
- Operating Systems known: Xp, 7, 8, 10
- Microsoft Office (Word, Excel, Power Point), Outlook
- Done MS-CIT with 94%
- Typing Speed (English): 40 wpm
- Basic knowledge of Encoder-Pro
- Team leadership and motivation
- Problem-solving
Languages
- English
- Hindi
- Marathi: First Language
Hobbies and Interests
Listening to Music, Dancing
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Accomplishments
- Received best Team Coach Award for the year 2023-24 in CGM Aria Health servies, India.
- Received Certificate of Appreciation for 3 consecutive months (April-June'22) in Pacific BPO, an Access Healthcare company, pvt. ltd.
- Received the GeBBS Rising Star Achievers Award for the Quarter of July - September'2018.
Certification
- Completed TFA Module with GeBBS Healthcare Solutions in Dec'2018.
Timeline
Team Coach
CGM ARIA Health Services (India)
06.2023 - Current
Subject Matter Expert
Pacific BPO Pvt. Ltd.
05.2022 - 05.2023
Sr. Accounts Receivable
Pacific BPO
09.2021 - 05.2022
Senior AR Associate
Guidehouse
01.2021 - 06.2021
Sr. AR
GeBBs Healthcare solutions
08.2017 - 01.2021
HSC (12th Grade) -
NKTT College
SSC (10th Grade) -
St. Xavier's English High School & Jr. College
B.Sc. (Computer Science) -
Dnyanasadhana College of Arts, Commerce & Science
- Completed TFA Module with GeBBS Healthcare Solutions in Dec'2018.
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