MANALI DEVENDRA MAHENDRA
Pune
Summary
Results-oriented Senior Business Analyst with 6+ years of experience in the healthcare IT domain, specializing in EMR/HIS implementation, clinical workflow optimization, and system integration. Proven success delivering impactful solutions for public and private healthcare institutions across India, UAE, and Southeast Asia. Adept in leading projects from requirement gathering to go-live, conducting stakeholder training, and configuring healthcare applications with tools like VisTa. Seeking to contribute expertise in a fast-paced, global healthcare environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Associate Business Analyst
Dedalus
08.2024 - Current
- Acted as primary liaison for Pharmacy Unit in LATAM and Europe.
- Performed gap analysis to create sprint plans, achieving a 15% reduction in delivery time.
- Worked with multiple cross-functional teams to enhance Pharmacy dispensing solution and increase system accuracy by 18%.
- Facilitated RCM modernization projects.
Business Analyst
HATI International
04.2024 - 07.2024
- Achieved 10% cost savings by spearheading HIS and EMR system implementation in one hospital.
Increased clinician adoption rate to 75% within first month by delivering 50% of milestones on time. - Facilitated workshops for more than 50 healthcare professionals, driving comprehensive stakeholder involvement.
Business Analyst
Ohum Healthcare Solutions
Pune
09.2018 - 03.2024
Pioneered digital transformation strategies for over 20 key accounts in hospital and healthcare sectors.
Led implementation of Electronic Medical Records across multiple hospitals.
Trained approximately 200 doctors in private and government hospitals on new systems.
Served as clinical lead for implementation projects at VPS Healthcare Abu Dhabi.
Managed product backlog for multiple Scrum teams and complex products.
Conducted backlog grooming and detailed requirement breakdown for development teams.
Gathered and analyzed complex business requirements in GxP-regulated environments, enhancing solution delivery.
Optimized operational workflows, significantly improving process efficiency and stakeholder satisfaction.
Business Analyst
mphrX Enterprise
Gurugram
07.2021 - 09.2021
Physiotherapist
Surgeri Technologies
Pune
04.2018 - 06.2018
- Performed detailed clinical evaluations, educated patients and families on health matters, and proficiently managed acute and chronic conditions.
- Designed and implemented personalized treatment plans to improve physical function, reduce pain, and prevent disability.
- Administered comprehensive physiotherapy programs to boost patient strength and functionality.
Inamdar Multispecialty Hospital
Pune
03.2013 - 05.2016
Education
Masters of Business Administration - Hospital and Healthcare Management
Symbiosis Institute of Health Sciences
Pune, India04.2018
Bachelors of Physiotherapy -
Maharashtra University of Health Sciences
Pune, India04.2013
Skills
- Business Process Analysis
- Business Requirement Documentation
- Impact Assessment
- Software testing and validation
- User acceptance testing
- Product demonstration
- Product Development
- Product enhancement
- Cost-benefit analysis
- Subject Matter Expertise
- Requirement Gathering
- Performance Evaluation
- Business Development
- Gap Analysis (As is -to be)
- SDLC
- Pharmacy SME
- Solution design
- Knowledge of GCP and GXPS
- Implementation of IT Solutions
- Implementation Analysis- UAT planning and deployment
- Problem-Solving
- Communication
- Training & Support
- Claims adjudication
- HEDIS
- Medicare
- Mediclaim
- Medical Safety
- Data Flow Diagram (DFD)
- User Flow Diagrams
- VisTa
- SQL (Basic)
- Order Menu and order sets config
- Scrum Master
- Software Testing and Validation
- Electronic Medical record
- Clinical Pathways
- UML and Workflow Diagrams
- Design Wireframes
- Data Configuration
- HIPAA
- LOINC
- ICD 10
Certification
- ITIL 4 certification by People Cert UK
- Business Analyst Proficiency Program, IBAT
- MySQL
- Certified CPR Provider by AHA
Accomplishments
- Delivered EMR systems to 20+ hospital sites across India and UAE with 98% adoption success.
- Trained over 1,200 healthcare professionals, reducing post-deployment support by 40%.
- Reduced medication errors by 25% through full PBM and Omnicell integrations.
- Enabled secure, compliant health data sharing via Malaffi integration.
- Reduced patient wait time by 40% with online appointment kiosk implementation.
- Created 50+ department-specific workflows and forms to standardize care.
- Delivered Chemotherapy module for Kauvery Hospital with zero downtime during transition.
- Increased stakeholder satisfaction by 30% through hands-on engagement and rapid issue resolution.
Profile Snapshot
Results-oriented Senior Business Analyst with 6+ years of experience in the healthcare IT domain, specializing in EMR/HIS implementation, clinical workflow optimization, and system integration. Proven success delivering impactful solutions for public and private healthcare institutions across India, UAE, and Southeast Asia. Adept in leading projects from requirement gathering to go-live, conducting stakeholder training, and configuring healthcare applications with tools like VisTa. Seeking to contribute expertise in a fast-paced, global healthcare environment.
Timeline
Associate Business Analyst
Dedalus
08.2024 - Current
Business Analyst
HATI International
04.2024 - 07.2024
Business Analyst
mphrX Enterprise
07.2021 - 09.2021
Business Analyst
Ohum Healthcare Solutions
09.2018 - 03.2024
Physiotherapist
Surgeri Technologies
04.2018 - 06.2018
Inamdar Multispecialty Hospital
03.2013 - 05.2016
Masters of Business Administration - Hospital and Healthcare Management
Symbiosis Institute of Health Sciences
Bachelors of Physiotherapy -
Maharashtra University of Health Sciences
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