Summary
Overview
Work History
Education
Skills
Department
Languages
Height
Weight
Timeline
Generic
Manali Vitkar

Manali Vitkar

Pune

Summary

Seasoned Customer Service Executive with robust experience in managing and resolving customer queries, complaints, and requests. Demonstrated strengths in enhancing customer satisfaction levels while streamlining processes to ensure efficiency. Proven track record of training and leading customer service teams resulting in improved performance and increased productivity.

Overview

2
2
years of professional experience

Work History

Customer Service Executive

Amazon Development Centre India Private Limited
Pune
05.2024 - 01.2025
  • Performed follow-up calls to customers regarding their inquiries or orders.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Answered questions from customers by phone and email, offering company details, and policy information as requested.

Kitchen Trainee

La Villa Duflot Perpignan Restaurant Hôtel&Spa
Perpignan
07.2023 - 10.2023
  • Restocked pantry with nonperishable food items to prevent stock from running low.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Operated kitchen equipment safely, including dishwashers, blenders, and food processors.
  • Packaged and bagged cooked food and prepared items.

Education

Bachelor of Hotel Management & Advance Diploma - International Hospitality Administration (I.H.A)

International Institute of Hotel Management
Pune
03-2022

Higher Secondary Certificate ( HSC ) - Commerce

Symbiosis College of Arts And Community
Pune
03-2019

Skills

  • Technical support
  • Troubleshooting
  • Escalation control
  • Call center experience
  • Customer needs assessment
  • Customer relationship management
  • Complaint handling

Department

  • Kitchen

Languages

English
First Language
Marathi
Proficient (C2)
C2
Hindi
Proficient (C2)
C2

Height

  • 5.3 Feet

Weight

  • 65 Kg

Timeline

Customer Service Executive

Amazon Development Centre India Private Limited
05.2024 - 01.2025

Kitchen Trainee

La Villa Duflot Perpignan Restaurant Hôtel&Spa
07.2023 - 10.2023

Bachelor of Hotel Management & Advance Diploma - International Hospitality Administration (I.H.A)

International Institute of Hotel Management

Higher Secondary Certificate ( HSC ) - Commerce

Symbiosis College of Arts And Community
Manali Vitkar