Manan Kataria
New Delhi,DL
Summary
To work in a competitive organization and meet the challenges that I have never met before which would enhance my professional skills and thus engrave a winning path in the organization.
Overview
4
4
years of post-secondary education
3
3
years of professional experience
Work History
Customer Service Advisor
British Telecom
01.2020 - Current
- I am responsible to validate data for various products and to check for the charges, if invalid then exclusions are made with certain Reason Codes.
- The process is totally based on Networking cables (Copper, Fiber, Optical Fiber). It is a Semi-Technical and Semi-Finance process, where-in validations are based on cases and customer request.
Customer Service Specialist
Wipro HR Services Ltd
06.2018 - 12.2019
- I worked in a Web chat and supported employees of US client for their benefits such as Defined Contribution, Defined Benefits and Health & Group Benefits.
- Remained courteous and calm at all times, even during moments of intense customer displeasure.
- Received an average 85% customer satisfaction rating to date,15% higher than company average.
- Researched complicated cases without prompting to provide more comprehensive service to customers.
- Have an unwavering commitment to customer service, with the ability to build productive relationships, resolving
complex issues and win customer loyalty.
Education
12th - Informatics Practices
Shadley Public School
01.2014 - 01.2015
Bachelor - Computer Application, Technology and Management
Institute of Innovation, IP University
01.2015 - 01.2018
Skills
TBA
undefinedTechnical Skills
Web Designing Language: HTML, CSS, JavaScript
Database: MySQL
Programming Language: C, C++ ,VB.Net, Java
Interpersonal Skills
Optimist
Curious Learner
Adaptability to work in any environment
Timeline
Customer Service Advisor
British Telecom
01.2020 - Current
Customer Service Specialist
Wipro HR Services Ltd
06.2018 - 12.2019
Bachelor - Computer Application, Technology and Management
Institute of Innovation, IP University
01.2015 - 01.2018
12th - Informatics Practices
Shadley Public School
01.2014 - 01.2015
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