Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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MANAS SAHU

Summary

Capable Manager with a solid background in business operations, banking operations, compliance, cross-functional team leadership, and process optimization. Successfully implemented strategic initiatives to streamline workflows and enhance productivity. Experienced in project management and operational planning, effectively leading a diverse team of 60.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Manager - Business Operations

CoinDCX
02.2021 - Current
  • Oversaw daily operations to maintain efficiency and compliance across processes.
  • Led payment reconciliation, ensuring deposits, refunds, and withdrawals to user bank accounts met TAT requirements.
  • Directed onboarding workflows, managing KYC verification and Enhanced Due Diligence (EDD) for retail and institutional clients.
  • Developed SOPs and BRDs to optimize processes and support new product initiatives.
  • Collaborated with banking and tech teams to implement new processes, address chargeback requests, and resolve banking issues.
  • Supervised liquidation management for both INR and cryptocurrency transactions.
  • Defined risk parameters in collaboration with analytics, utilizing multiple monitoring dashboards.
  • Aligned daily operations with marketing, legal, finance, tech, and customer service teams.
  • Handled vendor management, overseeing performance, processing invoices, onboarding, and executing contracts.
  • Prepared comprehensive reports, data, and presentations for effective stakeholder management.
  • Led recovery efforts, reclaiming over INR 50 million from lost funds.
  • Developed advisory products that generate over INR 10 million in monthly passive income.

Executive

Tom Technology Pvt Ltd
05.2019 - 01.2021
  • Accountable for managing Customer Success metrices
  • Handle Cross-Border remittance process
  • Identified business challenges and pain points, devised To Be operating solution based on Gap Analysis
  • Handling HNI and Institutions User for revenue generation
  • Liaising with Compliance and Finance team, to facilitate Business operation process
  • Ideated for revamping internal website integrating with Salesforce; 80% increase in monthly lead generation
  • Increase in 150% onboarding of HNI Users for integrating vendor and Prime user SOP
  • Streamlined document management and reporting process for effective project tracking and delivery
  • Formalized value driven enhancement suggestions to vendor and client, increased revenue by 5% through cross selling

Associate

IDBI Intech
01.2017 - 06.2018
  • Facilitated customer service for banking products including loans and account management
  • Increased process efficiency by 50% through automation

Education

Bachelor in Management Studies -

Sterling College Of Arts Commerce And Science
Mumbai, India
04-2019

Skills

  • Team Leadership
  • Stakeholder Engagement
  • Self-Motivated
  • Process Improvement
  • Problem Solving
  • Strategic Planning
  • Risk Management
  • Data-driven thinking
  • Relationship building and management

Accomplishments

  • Received the "Quarter of the Whale" award for six consecutive quarters.
  • Recognized as a "Zero SLA Breach" and "Escalation-Free" team, earning a team excellence award.
  • Collaborated with a team of 7 to develop advisory products and processes, generating over INR 1 crore in monthly subscription-based revenue.

Certification

  • Six Sigma Certification (White Belt) - Advanced Innovation Group Pro Excellence (AIGPE™)

Languages

English
Upper intermediate (B2)
Hindi
Upper intermediate (B2)
Marathi
Upper intermediate (B2)
Odiya
Advanced (C1)

Timeline

Manager - Business Operations

CoinDCX
02.2021 - Current

Executive

Tom Technology Pvt Ltd
05.2019 - 01.2021

Associate

IDBI Intech
01.2017 - 06.2018

Bachelor in Management Studies -

Sterling College Of Arts Commerce And Science

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MANAS SAHU