Manav Shah
Sr Manager TL | Client Servicing
Vasai, Palghar, Maharashtra,MH
Summary
Senior Manager specializing in client relationship management and sales pipeline oversight. Demonstrated success in improving customer engagement and operational efficiency. Strong leadership skills with a focus on driving business growth and sales performance.
Overview
7
7
years of professional experience
Work History
Sr Manager | Client Servicing
Indiamart Intermesh Ltd
Mumbai
10.2023 - Current
- Developed strategic plans to enhance customer engagement and satisfaction.
- Collaborated with cross-functional teams to streamline operational processes effectively.
- Led weekly meetings to align team objectives with company goals.
- Implemented feedback mechanisms to improve service quality and responsiveness.
- Created detailed reports on team performance and project outcomes for senior management review.
- Managed a team of 5 or more employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
Business Development Manager | Client Servicing
Indiamart Intermesh Ltd
Mumbai
01.2020 - 10.2023
- Developed relationships with potential clients to understand their business needs.
- Delivered presentations to potential clients showcasing service offerings.
- Identified potential clients, built relationships, and negotiated contracts.
- Maintained CRM systems to track interactions and client feedback.
- Coordinated with internal teams to ensure alignment on client requirements and expectations.
Sr. Business Development Manager
Sanda Wellness Pvt Ltd
Mumbai
12.2018 - 12.2019
- Mentored junior team members, fostering professional development and skills enhancement.
- Developed and implemented strategic business plans for new market opportunities.
- Implemented CRM systems to track leads, manage accounts, and generate reports.
- Managed sales pipeline from lead generation through contract closure.
Education
Bachelor - Information Technology
Universal College of Engineering
Mumbai06-2018
Diploma - Computer Technology
Pravin Patil Institute of Diploma And Engineering
Mumbai06-2014
S.S.C -
St. John Bosco High School
Vasai, Mumbai05-2011
Skills
- Client relationship management
- Sales pipeline oversight
- Team leadership
- Effective communication
- Sales strategy development
- Key account management
Accomplishments
- Best performer of the month, October 2024
- Best performer of the month, March 2024
- Star performer for the period of July, August, and September 2023
- Star performer for the period of April, May, and June 2023
- Best performer of the month, April 2023
- Gladiator glory, May 2020
Languages
Gujarati
First Language
English
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
Marathi
Intermediate (B1)
B1
Affiliations
- A former state-level badminton player
- Travel enthusiast with a wanderlust mind and hometown heart
- Extrovert with a good sense of humor
- A former district-level kabaddi player
- A former district-level power lifter
Timeline
Sr Manager | Client Servicing
Indiamart Intermesh Ltd
10.2023 - Current
Business Development Manager | Client Servicing
Indiamart Intermesh Ltd
01.2020 - 10.2023
Sr. Business Development Manager
Sanda Wellness Pvt Ltd
12.2018 - 12.2019
Bachelor - Information Technology
Universal College of Engineering
Diploma - Computer Technology
Pravin Patil Institute of Diploma And Engineering
S.S.C -
St. John Bosco High School
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