Urmi Ghag
Mumbai
Summary
Senior Client Servicing Manager with 8 years of experience leading 360° marketing campaigns across entertainment, healthcare, real estate, and FMCG. Currently managing marquee brands like Zee TV, Zee Marathi, and Zee5, driving strategy, execution, and team leadership (20+ members). Proven expertise in end-to-end campaign delivery—from ideation and shoots to launch events and digital activations—creating measurable impact across industries.
Overview
9
9
years of professional experience
Work History
SR CLIENT SERVICING MANAGER
THE SMALL BIG IDEA
Mumbai
10.2021 - Current
- Led team meetings to align project goals and improve communication.
- Managed budgets and resources for multiple projects simultaneously.
- Developed strategic plans to enhance operational efficiency and effectiveness.
- Collaborated with cross-functional teams to drive project initiatives forward.
- Implemented training programs to enhance staff skills and performance.
- Oversaw client relationships to ensure satisfaction and retention efforts.
PROJECT MANAGER
KOFFECTECH COMMUNICATIONS
Mumbai
09.2020 - 10.2021
- Managed project timelines and ensured adherence to client specifications.
- Coordinated cross-functional teams to facilitate project execution and delivery.
- Developed project plans outlining key deliverables and milestones for stakeholders.
- Communicated project updates and addressed client inquiries promptly and effectively.
- Led team meetings to discuss progress, challenges, and strategies for improvement.
PROJECT MANAGER
SPOILEDIDEAS DIGITAL AGENCY
Mumbai
04.2017 - 09.2020
- Built and maintained strong client relationships through proactive communication and issue resolution.
- Oversaw end-to-end client correspondence, project tracking, and timely deliverables.
- Planned and executed brand events to maximize visibility and outreach.
- Drove new business opportunities through client outreach and follow-ups.
- Led teams by setting objectives, streamlining workflows, and ensuring smooth execution.
HR Recruiter
COPPER GATE CONSULTANCY
Mumbai
11.2016 - 03.2017
- Evaluated the strengths and weaknesses of candidates through effective screening processes.
- Cold calling of clients, and follow-up with candidates about decisions.
- Worked on targets presented to candidates each month.
- Scheduled and conducted interviews each week.
Education
Bachelor of Mass Media Advertising -
V.G.VAZE KELKAR College
Mumbai 06-2017
Skills
- Project management
- Client relationship management
- Operational efficiency
- Team leadership
- Problem solving
- Time management
- Resource allocation
- Work prioritization
Timeline
SR CLIENT SERVICING MANAGER
THE SMALL BIG IDEA
10.2021 - Current
PROJECT MANAGER
KOFFECTECH COMMUNICATIONS
09.2020 - 10.2021
PROJECT MANAGER
SPOILEDIDEAS DIGITAL AGENCY
04.2017 - 09.2020
HR Recruiter
COPPER GATE CONSULTANCY
11.2016 - 03.2017
Bachelor of Mass Media Advertising -
V.G.VAZE KELKAR College
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