Mandakini Dehury
Data Analyst / Reporting & Business Intelligence
Bangalore
Summary
Detail-oriented Data Analyst with expertise in Python, SQL, Tableau, Power BI, and advanced Excel, specializing in process improvement, KPI tracking, and data visualization to transform operational data into actionable insights. Proven ability to collaborate effectively with cross-functional teams to document workflows and enhance reporting processes while prioritizing accuracy and efficiency. Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support while possessing a solid understanding of customer needs and conflict resolution. Committed to building positive customer relationships and contributing to satisfaction and loyalty, ready to leverage strong problem-solving abilities in a customer-focused environment.
Overview
3
3
Languages
1
1
Certificate
3
3
years of professional experience
Work History
Customer Executive
Venturesathi
Raurkela, India
01.2025 - 04.2026
- resolved customer inquiries through account and order information review, delivering personalized support, strengthening customer satisfaction.
- partnered with internal teams to streamline service workflows, enhancing overall customer experience.
- Oversaw accurate customer record maintenance and order processing while integrating new CRM tools to preserve data integrity and enable effective order management.
- Streamlined response processes, reducing average resolution time for customer issues.
- Collaborated with cross-functional teams to address complex customer concerns effectively.
- Implemented feedback mechanisms to gather customer insights for service improvement initiatives.
- Adapted quickly to changing priorities, maintaining performance in fast-paced environments.
- Resolved customer inquiries through multiple communication channels, ensuring high satisfaction levels.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed orders accurately, ensuring timely delivery and customer satisfaction.
Process Executive
Cognizant
Hyderabad
03.2023 - 01.2024
- Optimized streaming operations using workflow reviews to surface efficiency opportunities, strengthening operational effectiveness while advancing continuous process improvement.
- Handled operational issues and customer escalations promptly, guaranteeing alignment with defined quality and service requirements and maintaining customer satisfaction.
- Resolved operational issues and customer escalations swiftly while adhering to quality and service standards.
- Addressed operational issues and customer escalations promptly, ensuring compliance with quality and service standards and enhancing customer satisfaction.
- Demonstrated ability to work independently and as part of a team to achieve goals.
- Exhibited quick learning skills and adaptability in various work environments.
- Communicated effectively through verbal and written channels to convey information clearly.
- Self-motivated, with a strong sense of personal responsibility.
- Supported day-to-day operations, collaborating effectively with team members to maintain productivity.
- Exhibited self-motivation and personal accountability in all tasks undertaken.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Education
Certificate - Data Science
Tech Space IT
Hyderabad10.2023
Bachelor of Science - Computer Science & Engineering
Vikash Institute of Technology
Bargarh 04.2001 -
Bachelor of Science - Computer Science & Engineering
Vikash Polytechnic
Bargarh 04.2001 -
Skills
Customer relationship management
SQL
Tableau
Power BI
Data Modeling
Python
Power BI
Customer service
Data entry
Customer relations
Problem resolution
Computer proficiency
Microsoft Excel
Microsoft outlook
Follow-up skills
Team development
Accomplishments
- Secured State Rank in the 2nd, 3rd, and 4th semesters of Diploma examinations.
- Awarded "Best Volunteer" for outstanding community contribution and leadership.
Certification
Certificate in Data Science | Tech Space IT, Hyderabad | July 2023 - October 2023
Timeline
Customer Executive
Venturesathi
01.2025 - 04.2026
Process Executive
Cognizant
03.2023 - 01.2024
Bachelor of Science - Computer Science & Engineering
Vikash Institute of Technology
04.2001 -
Bachelor of Science - Computer Science & Engineering
Vikash Polytechnic
04.2001 -
Certificate - Data Science
Tech Space IT
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Odia
Advanced (C1)
RESEARCH & PUBLICATIONS
- Research Paper: Fuzzy C-means Clustering and Pseudo-coloring-based Pest Detection of Ripe-Fruit Health Monitoring System using 2-D Agrotech Images.
- Conference Presenter: International Conference on Ambient Intelligence in Health Care (ICAIHC-2022), organized by SOA Deemed to be University, Bhubaneswar (April 15-16, 2022).
AWARDS & ACHIEVEMENTS
Secured State Rank in the 2nd, 3rd, and 4th semesters of Diploma examinations., Awarded "Best Volunteer" for outstanding community contribution and leadership.
ADDITIONAL INFORMATION
- Target Location
- Bangalore, Karnataka
RESEARCH & PUBLICATIONS
- Research Paper: Fuzzy C-means Clustering and Pseudo-coloring-based Pest Detection of Ripe-Fruit Health Monitoring System using 2-D Agrotech Images.
- Conference Presenter: International Conference on Ambient Intelligence in Health Care (ICAIHC-2022), organized by SOA Deemed to be University, Bhubaneswar (April 15-16, 2022).
AWARDS & ACHIEVEMENTS
Secured State Rank in the 2nd, 3rd, and 4th semesters of Diploma examinations., Awarded "Best Volunteer" for outstanding community contribution and leadership.