Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Mangala Rajendran

Bangalore

Summary

Experienced Senior Associate with analytical and flexible approach to solving problems. Decisive leader driven to optimize processes and streamline operations for team efficiency. Detail-oriented Senior Associate bringing 10 years' experience in HR Operations and extensive knowledge in Immigration practice for International Relocation Services, Administrative & Customer Services, Project management & expertise in Change Management.

Overview

17
17
years of professional experience

Work History

Senior Associate, Team Lead

Kyndryl
09.2021 - Current
  • Responsible for an array of activities, including initializing and planning projects, tracking, and reporting project deliverables, managing risk, applying project management processes and tools
  • Responsible for leading a project team in delivering a solution to the client using the appropriate business measurements & terms and conditions for the project according to the project charter
  • Managing monthly vulnerability scan report & remediation process
  • Performing business impact analysis and obtain application & business owners approvals before implementation
  • Change Request Management and change intervention, Change impact assessments, Business readiness and adoption assessments
  • Receives, logs, monitors, and controls the progress of all changes in ServiceNow
  • Documenting and or receiving all CRFs and logging them in the CID (Change, Issues, Decision) Log
  • Reviewing all CRFs (Change Request Form) to determine whether additional information is required
  • Escalating all CRF issues and risks to Leadership
  • Reporting and communicating all decisions made by Leadership
  • Categorizing and prioritizing all CRFs & Considering all supporting documentation
  • Communicating complex issues to stakeholders with recommendations
  • Ensuring the consistent delivery of high-quality services and/or solutions which meet client requirements and expectations and fulfill organizational obligations
  • Responsible for managing all project resources, including Technical SME's & Sub-contractors, and for establishing an effective communication plan with the project team and the client
  • Provide day to day direction to the project team and regular project status to the client
  • Accountable for individual or team results
  • Document, track, and manage risks and dependencies
  • Responsible for managing data and reporting on behalf of our specific areas
  • Responsible for maintaining Audit ready posture, providing inputs, and following through on actions.

Mobility Consultant

IBM India Pvt. Ltd
Bangalore
11.2013 - 08.2021
  • Manage business pre-deployment activities
  • Conduct briefing with assignee
  • Authorize relocation vendors services (brokers, movers, housing, schooling, immigration, destination services, etc.), tax services vendor and medical enrolment vendor as required
  • Prepare expatriate offer package & Letter of Assignment
  • Process expatriate paperwork/Record HRIS
  • Research and resolve issues related to expatriate assignment
  • Calculate, authorize, and send payment request notification to Payroll Create and maintain process documentation such as process flowchart, desk procedures, country-specific briefing guides
  • Record, store, and maintain, update assignment information and documents, including policy exceptions granted, in the Assignment tracking systems or other TD&M approved storage devices
  • Provide reports from assignment tracking systems based on HR requirements, whether regular or ad hoc reporting
  • Review and authorize Assignee Mobility Expense claims as per policy T&Cs
  • Initiate setting up of assignee records in payroll by coordinating with the payroll teams
  • Authorize & track assignee advances (e.g
  • Security deposits & school deposits) and recover such advances at the end of assignment
  • Institutionalize and strengthen mobility process & delivery team structure for improved client experience, quality & controls, and reduced cost
  • Continuously Drive HR Services Mobility as a 'lean' organization with focus on providing maximum value by eliminating waste
  • Push to deliver excellence & centralization, through mobility leaders working with transformation team in the identification of processes that can be centralized and delivery center leads engaging in the solutioning & transition of work onto HR delivery centers
  • Client Experience & Relationship to focus on transformation for enhanced employee experience, faster resolution of complex issues, lead special projects and help country level resource optimization
  • Continue to Focus on Speed of issue resolution, Timeliness and Accuracy, provide solutions and seamless execution for HR organization.

MATRIX BUSINESS SERVICES INDIA PRIVATE LIMITED
Bangalore
08.2011 - 09.2013
  • Deputed at a multinational client location

COGNIZANT Technology Services
Bangalore
08.2011 - 02.2012
  • Responsible for the On-boarding process of new employees
  • Joining formalities, Induction & Employee engagement activities
  • Screening of various Employment, Educational & Identity documents
  • MIS maintenance with real time updates on Employee Exit & Relieve
  • Responsible for processing Background checks of employees of various renowned clients
  • Co-ordinating with the HR generalists & Recruiters, updating status & End to end progress on screened check
  • Maintaining MIS & updating the same on regular intervals
  • Achieving set targets & providing results beyond expectation
  • Final report writing and invigilating the quality parameters of operational reports
  • Billing & invoicing on month end basis
  • Providing guidance to clients on new ventures and updating them on timely progress of the process
  • Investigating and completing the Screening basis the client requirement.

Sales Co-Ordinator

PSS Consultants
Bangalore
11.2006 - 02.2011
  • Indulgent to client requirements and queries relating to company's products and services
  • Continuously interacting with them over phone and mails
  • Drawing quotations, preparing orders and invoices, follow-up on deliveries with distributors and vendors, order execution.

Education

LEASE MANAGEMENT INFORMATION SYSTEM (LMIS -

IBM India Pvt. Ltd
05.2011

Bachelor of Arts - Economics, Political Science & Sociology

Bangalore University
01.2008

PMP -

Skills

  • Expertise in Change Management
  • Technical support in Linux & AIX
  • Project Management
  • Customer Relationship Management
  • Service Delivery/SLA Mgmt
  • Record and File Management
  • Team Leadership
  • Training and mentoring

Additional Information

  • AWARDS AND ACCREDITATIONS , Employee Engagement Award Outstanding Contributions towards the Global Mobility Team for 2019 Star Performer of the month Awarded as Employee of the month several times for delivering the best customer services.

Timeline

Senior Associate, Team Lead

Kyndryl
09.2021 - Current

Mobility Consultant

IBM India Pvt. Ltd
11.2013 - 08.2021

MATRIX BUSINESS SERVICES INDIA PRIVATE LIMITED
08.2011 - 09.2013

COGNIZANT Technology Services
08.2011 - 02.2012

Sales Co-Ordinator

PSS Consultants
11.2006 - 02.2011

LEASE MANAGEMENT INFORMATION SYSTEM (LMIS -

IBM India Pvt. Ltd

Bachelor of Arts - Economics, Political Science & Sociology

Bangalore University

PMP -

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Mangala Rajendran