Summary
Overview
Work History
Education
Skills
Certification
Languages
Hobbies and Interests
Projects
Languages
Websites
Affiliations
Timeline
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Manghluna

Manghluna

Pune

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Customer Support Associate

Amazon
Pune
05.2024 - 11.2024
  • Resolved customer inquiries in a timely manner.
  • Provided support to customers via email, and chat.
  • Investigated and troubleshot customer issues to determine the best course of action.
  • Collaborated with other departments to resolve complex issues quickly.
  • Maintained positive working relationship with fellow staff and management.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.

Data Analyst

Vectoronenine
  • Responsible to handle/cleanse the data of raw format to a required format using Excel.
  • Extract, Transform, and load the data where raw data has been extracted and cleansed, all the errors in the data, and transformed into the required format.
  • Within the first three months, I was in the top one performance ranking among all the employees.
  • I acquired a Data Scientist master's certificate, along with project completion certificates in Data Science for Python, Machine Learning, Tableau, Capstone, etc. Within the course duration of one year.

Education

B.Tech - Computer Science And Engineering

Dr.D.Y.Patil Institute OF Technology
Pune

Skills

  • Python
  • SQL
  • Excel
  • Data Science, Machine Learning, and Artificial Intelligence
  • C, R language, HTML, and CSS
  • Multitasking Abilities
  • MS Office
  • Online Chat Support
  • Adaptability
  • Customer service expert
  • Active Listening

Certification

  • DATA ANALYTICS FOR DECISION MAKING: AN INTRODUCTION TO USING EXCEL
  • PROGRAMMING WITH PYTHON
  • Foundations of Artificial Intelligence (FOUNDAI100)
  • Machine learning from basic to advanced
  • Mobile app development using flutter
  • Data Science Capstone

Languages

English Native or Bilingual Proficiency, Hindi Professional Working Proficiency, Mizo Native or Bilingual Proficiency

Hobbies and Interests

Data Science, Music, Travelling, Sports, Self Decipline, Management, Interest

Projects

1.Data Science with Python : Perform a service request data analysis of New York City 311 calls.focus on the data wrangling techniques to understand the pattern in the data and also visualize the major complaint types.

Our mission is to provide the public with quick and easy access to all New York City government services and information while offering the best customer service.

 

2.Machine Learning : Book Rent is the largest online and offline book rental chain in India. They provide books of various genres, such as thrillers, mysteries, romances, and science fiction. The company charges a fixed rental fee for a book per month. Lately, the company has been losing its user base. The main reason for this is that users are not able to choose the right books for themselves. The company wants to solve this problem and increase its revenue and profit.

As an ML expert, we should focus on improving the user experience by personalizing it to the user's needs. We have to model a recommendation engine so that users get recommendations for books based on the behavior of similar users. This will ensure that users are renting the books based on their tastes and traits.

3.Tableau Training : The director of a leading organization wants to compare the sales between two regions. He has asked each region operators to record the sales data to compare by region. The upper management wants to visualize the sales data using a dashboard to understand the performance between them and suggest the necessary improvements.

So our task is to Help the organization by creating a dashboard to visualize the sales comparison between two selected regions. Data Science Capstone NIDDK (National Institute of Diabetes and Digestive and Kidney Diseases) research creates knowledge about and treatments for the most chronic, costly, and consequential diseases.

Languages

English
First Language
Hindi
Upper Intermediate (B2)
B2
Mizo
Proficient (C2)
C2

Affiliations

  • Music
  • Travelling
  • Football, Basketball etc.
  • Investment

Timeline

Customer Support Associate

Amazon
05.2024 - 11.2024

Data Analyst

Vectoronenine

B.Tech - Computer Science And Engineering

Dr.D.Y.Patil Institute OF Technology
Manghluna