Summary
Overview
Work History
Education
Skills
Accomplishments
Strengths
My Time
Life Philosophy
Volunteer Experience
Achievement
Passion
Courses
Timeline
SalesAssociate
Manish Joshi

Manish Joshi

Executive - Customer Service | Senior CSA
Noida,Uttar Pradesh

Summary

An ambitious person eager to apply knowledge in descriptive, predictive, and prescriptive statistics to practical challenges. Looking for an opportunity in a growing business organization where I can utilize my extensive knowledge about the area gained during my MBA degree. Proficient in English language skills to convince potential customers and clients. Flexible to work in any environment as required.

Overview

2
2
years of professional experience
5
5
years of post-secondary education
2
2
Languages

Work History

Senior Customer Service Associate

π™π™šπ™‘π™šπ™₯π™šπ™§π™›π™€π™§π™’π™–π™£π™˜π™š
10.2023 - 3 2024
  • Maintain strong company product and service knowledge to better assist customers with concerns, questions and general education
  • Strong problem solver with the multitasking ability to handle several customer needs with ease
  • Keeping records of customer interactions, transactions, comments, and complaints
  • Communicating with various internal departments to ensure customer needs are met
  • Processing orders, forms, applications, and requests made by customers.

Executive - Customer Service

π™ˆπ™–π™Ÿπ™€π™§π™šπ™‘ π™„π™£π™™π™žπ™– π™‹π™§π™žπ™«π™–π™©π™š π™‡π™žπ™’π™žπ™©π™šπ™™
07.2023 - 09.2023
  • Following communication procedures, guidelines and policies
  • Communicating and coordinating with internal departments
  • Provide accurate, valid and complete information by using the right methods/tools
  • Maintaining a high level of customer service.

Public Relations Intern

𝙆π™ͺπ™§π™’π™–π™£π™˜π™π™–π™‘ π™‰π™–π™œπ™–π™§ π™Žπ™–π™π™ π™–π™§π™ž π˜½π™–π™£π™ 
09.2019 - 11.2019
  • Learn the functions and rules of financial institution in the economy
  • The conduct of monetary policy
  • The functioning of the Federal Reserve.

Education

Master of Business Administration(MBA) in Business Management -

IPSDR The Hermitage Kumaun University
Nainital, Uttarakhand
12.2020 - 05.2022

Batchelor of Business Administration(BBA) in Management - undefined

IPSDR The Hermitage Kumaun University
Nainital, Uttarakhand
08.2017 - 05.2020

Intermediate: Science - undefined

Bishop Shaw Inter College
Nainital, Uttarakhand
05.2016 - 05.2017

High School Diploma in Science - undefined

Bishop Shaw Inter College
Nainital, Uttarakhand
05.2014 - 05.2015

Skills

MS Excel

Accomplishments

  • π˜Ύπ™šπ™§π™©π™žπ™›π™žπ™˜π™–π™©π™š 𝙀𝙛 π˜Ύπ™€π™’π™₯π™‘π™šπ™©π™žπ™€π™£ for successfully completing the FIS-ADA/FMLA & TAM trainings.
  • π˜Ύπ™šπ™§π™©π™žπ™›π™žπ™˜π™–π™©π™š 𝙀𝙛 𝘼π™₯π™₯π™§π™šπ™˜π™žπ™–π™©π™žπ™€π™£ for getting first rank in poster making in my graduation.
  • Secured 1st position in π™˜π™–π™§π™§π™€π™’ π™œπ™–π™’π™š organized by Kumaun University.
  • π˜Ύπ™€π™£π™©π™§π™žπ™—π™ͺ𝙩𝙀𝙧 𝙩𝙀 𝙉𝙀𝙣-π™‹π™§π™€π™›π™žπ™©-π™Žπ™ͺπ™˜π™˜π™šπ™¨π™¨ analysis of community survey data led to a 25% increase in funding for key social programs in Dhanachuli village Nainital

Strengths

  • Customer Communication, Achieved 463 positive interaction reviews out of 500 customer responses.
  • Project Management, Created easy-to-understand templates for the fresher employees.
  • Punctuality, Maintained a 94% attendance rate by entering the office premises on time.
  • Listening skills, Avoid miscommunication during critical projects briefings by resolving unclear information

My Time

Studying & writing, Listening music, Outdoor activity, Hungry let's eat, Exercise, Relaxing

Life Philosophy

First they ignore you, then they laugh at you. then they fight you, then you win. - Mahatma Gandhi

Volunteer Experience

Rural Internship Volunteer, Kumaun University, 02/01/2022, 03/01/2022, Hyderabad, Supporting the non-profit community with data insights to drive social change initiatives., Led the development of an interactive dashboard to help visualize community needs and resource distribution., Organized data collection drives that increased available information for analysis by 20%., Facilitated workshops to teach basic data literacy to other volunteers.

Achievement

Certificate of completion

For successfully completed the FIS-ADA/FMLA and TAM trainings

Certificate of Appreciation

Got first rank in poster making in my graduation

Spectrum 2k18 

Secured 1st position in carrom game organized by Kumaun University

Contributor to Non-Profit-Success

Analysis of community survey data led to a12% increment in funding for key social programs in Dhanachuli village Nainital


Passion

Physical fitness and creation

  • Hiking and bike riding
  • Writing short stories
  • Reading mythology

Courses

DCA (Diploma in Computer Application) 

Learn various of computer skills that are required in today's competitive environment

Core Java certified

Completed the training in β€œlearning programming skills” using Core Java

Career Edge - Knockdown the Lockdown

Completed the learning course offered by TCS ION [Tata Consultancy Services]

Timeline

Senior Customer Service Associate

π™π™šπ™‘π™šπ™₯π™šπ™§π™›π™€π™§π™’π™–π™£π™˜π™š
10.2023 - 3 2024

Executive - Customer Service

π™ˆπ™–π™Ÿπ™€π™§π™šπ™‘ π™„π™£π™™π™žπ™– π™‹π™§π™žπ™«π™–π™©π™š π™‡π™žπ™’π™žπ™©π™šπ™™
07.2023 - 09.2023

Master of Business Administration(MBA) in Business Management -

IPSDR The Hermitage Kumaun University
12.2020 - 05.2022

Public Relations Intern

𝙆π™ͺπ™§π™’π™–π™£π™˜π™π™–π™‘ π™‰π™–π™œπ™–π™§ π™Žπ™–π™π™ π™–π™§π™ž π˜½π™–π™£π™ 
09.2019 - 11.2019

Batchelor of Business Administration(BBA) in Management - undefined

IPSDR The Hermitage Kumaun University
08.2017 - 05.2020

Intermediate: Science - undefined

Bishop Shaw Inter College
05.2016 - 05.2017

High School Diploma in Science - undefined

Bishop Shaw Inter College
05.2014 - 05.2015
Manish JoshiExecutive - Customer Service | Senior CSA