Playing Chess
MANISH KUMAR
Retail Sales & Operation
Patna
Summary
Results-driven Cluster Manager and retail operations leader with 13+ years of progressive experience in multi-branch retail management, store operations, and team leadership across FMCG and event management sectors. Proven expertise in driving sales growth, improving operational margins, and building high-performing teams across 6+ retail locations. Strategic thinker skilled in data-driven decision-making, inventory optimization, ERP management, and market analysis. Recognized for customer-centric leadership approach and ability to execute complex cross-functional initiatives that drive business transformation.
Experienced with managing multiple locations and optimizing operational processes. Utilizes strategic planning to enhance performance and drive results. Track record of fostering team collaboration and adapting to business changes.
Overview
18
18
years of professional experience
3
3
Languages
Work History
Cluster Manager
TENT STUDIO
Patna, Sitamarhi, Darbhanga, Begusarai, Bihar Sharif, Gaya
04.2024 - Current
- Leading retail operations across 6 branches in Bihar (Patna, Sitamarhi, Darbhanga, Begusarai, Bihar Sharif, Gaya)
- Strategic Initiatives & Operational Excellence:
- Successfully promoted from Branch Manager to Cluster Manager, overseeing end-to-end operations for 6 retail locations across Bihar region
- Implemented standardized KPI dashboard and real-time sales tracking across all branches, improving performance visibility and accountability by 40%
- Led cluster-wide shrinkage reduction initiative, achieving 15% reduction in inventory losses through process audits and team training
- Conducted monthly SMART audits across all branches with actionable follow-ups, ensuring 100% SOP compliance and best practice adoption
- Managed employee lifecycle (recruitment, onboarding, performance management, retention) across 50+ team members, maintaining 90% employee satisfaction
- Sales Growth & Business Development:
- Achieved 125% of annual sales target across cluster through strategic planning, competitive analysis, and market-driven initiatives
- Developed innovative product bundling strategies to clear slow-moving and seasonal inventory, improving SKU velocity by 35%
- Implemented customer segmentation analysis and buying pattern insights to optimize assortment and drive cross-category sales
- Coordinated with central buyers and supply chain for demand forecasting, reducing stockouts by 20% and optimizing inventory levels
- Engineered festival-based promotional campaigns and marketing inputs, driving 30% sales uplift during peak seasons
- Leadership & Team Development:
- Built and coached high-performing store management teams through regular training, mentoring sessions, and performance coaching
- Established target accountability framework with transparent KRA/KPI metrics, resulting in 95% target achievement rate
- Created and delivered custom training modules on customer service, sales techniques, and operational excellence across all locations
- Maintained Google ratings of 4.5+ across cluster stores through consistent customer satisfaction initiatives and complaint resolution
Branch Manager
TENT STUDIO
Patna
07.2022 - 03.2024
- Managed daily retail operations for flagship store with P&L responsibility
- Operational & Financial Management:
- Achieved 120% of sales targets consistently, demonstrating strong market acumen and execution capability
- Managed end-to-end branch operations including inventory management, cash flow, vendor coordination, and compliance
- Maintained high inventory turnover ratio (6-8x annually) while minimizing dead stock and obsolescence
- Prepared daily sales reports, monthly P&L statements, and quarterly business reviews for senior management
- Implemented process improvements that reduced operational costs by 18% while maintaining service quality
- Inventory & Performance Management:
- Oversaw inventory audits and reconciliation, clearing discrepancies within SLA timelines
- Managed dispute resolution on outstanding inventory and vendor invoices, improving cash cycles by 12%
- Developed and maintained employee lifecycle framework including recruitment, training, performance appraisals, and retention strategies
- Consistently maintained top KRA/KPI metrics and incentive achievement targets
- Marketing & Customer Experience:
- Collaborated with marketing department on festival campaign planning and promotional strategy execution
- Provided real-time market feedback and customer insights to corporate team for assortment decisions
- Designed and executed promotional schemes and schemes timing for maximum impact on sales
- Built customer relationships and maintained high satisfaction ratios through personalized service
Assistant Manager
VISHAL MEGA MART LIMITED
Ranchi, India
11.2015 - 10.2022
- 7-year tenure managing store operations, category performance, and rapid store expansion across multiple regions
- New Store Launch & Rapid Expansion:
- Spearheaded new store support and rapid expansion initiatives as Expert in Bihar (Patna) East Region Stores
- Successfully managed opening and stabilization of 3+ new stores, establishing operational frameworks and KPI baselines
- Created standardized operating procedures and implementation checklists for fast-track store onboarding
- Trained and coached store launch teams on best practices, resulting in 90% of new stores achieving target run-rate within 6 months
- Category Management & Business Development:
- Engineered product assortment optimization through data analysis, customer buying patterns, and seasonal trends
- Implemented innovative bundling techniques and promotional strategies to clear SLM (slow-moving) products, recovering ₹15+ lakhs in inventory value
- Conducted competitive analysis and market benchmarking, providing strategic inputs to buyer on new product launches
- Performance Analytics & Planning:
- Created and maintained comprehensive store dashboards with real-time sales, target tracking, and exception reporting
- Developed sales target and incentive tracker systems enabling transparent performance communication to teams
- Prepared weekly/monthly sales analysis reports with trend identification and corrective action recommendations
- Implemented customer segmentation framework analyzing demographics, purchase frequency, and basket composition
- Operations Excellence & Compliance:
- Managed shrinkage control through process audits, staff training, and technology implementation, reducing shrinkage from 2.2% to 1.4%
- Oversaw repair allocation and warranty management, improving first-time resolution rate by 25%
- Executed SMART audits across multiple stores, implementing 95%+ actionable items
- Ensured 100% compliance with company SOPs, visual merchandising standards, and operational policies
- Team Leadership & Development:
- Led cross-functional sales teams with accountability for conversion rate improvement and customer experience
- Briefed store teams daily on targets, competitive moves, and promotional tactics; conducted sales training sessions
- Coached associates on consultative selling, objection handling, and customer relationship management
- Maintained culture of accountability and continuous improvement through regular performance reviews
- Recognition:
- Awarded "Outstanding Leader Award" for exceptional performance, leadership impact, and business results
- Recognized for customer-centric approach with strong escalation resolution skills and high compliance scores
- Known for mentoring capabilities and talent development within team
Branch Manager
IIFL LTD.
Bengaluru, India
11.2011 - 10.2014
- Managed regional branch operations covering corporate clients (Infosys, Wipro, TCS)
- Financial & Operations Management:
- Prepared daily sales reports and monthly/quarterly business reports for senior management and Director
- Maintained P&L accounts, expense reviews, and budget compliance; ensured accurate financial accounting
- Managed payment reconciliation for franchisees and company-operated showrooms with zero discrepancies
- Coordinated with corporate headquarters for expense approvals and process compliance
- Vendor & Client Relationship Management:
- Managed relationships with 15+ corporate clients including Infosys, Wipro, and TCS; maintained service SLA of 98%
- Bridged communication between franchisees and corporate, resolving conflicts and ensuring stakeholder satisfaction
- Provided corrective action plans for client issues and complaints, maintaining 95% client retention rate
- Coordinated with audit teams for inventory checks and advised on stock management
- Strategic Planning & Marketing:
- Conducted market analysis and provided festival-based promotional inputs to marketing team
- Designed and recommended tiered promotional schemes for different customer segments and seasons
- Maintained ERP software systems and reconciled outstanding accounts regularly
- Prepared expense approvals list and vendor invoice processing
Systems Engineer
D.S. INFOTECH PVT. LTD.
Patna, India
03.2008 - 08.2008
- Provided technical support and IT infrastructure management for client installations
- Maintained and troubleshot system infrastructure across multiple client sites
- Resolved software issues and provided timely technical support within SLA
- Managed client relationships and ensured smooth project execution during site deployment
Education
Secondary School Certificate - Accounting
High School Maghar
BiharHigher Secondary Certificate - Accounting And Finance
Bihar Board
Siwan, IndiaMBA - Finance
WLC College
India01-2010
Three-Year Diploma - Computer Science
APTECH
Patna, India01-2007
Bachelor of Commerce - Accounting And Finance
B.N. Mandal University
Bihar01-2006
Skills
ERP and business systems management
Advanced data analysis using MS Excel
Retail operations management
Microsoft Office proficiency
Windows operating systems proficiency
Operational efficiency management
Successful product launches
Effective resource allocation planning
Analytical problem-solving
Effective team leadership
Business analysis
Effective team collaboration
Measurable goal planning
PERSONAL DETAILS
Extra Curricular Activities: Singing, Content creation, Motivational speaking Extra Curricular Activities: Singing, Content creation, Motivational speaking
Interests
Timeline
Cluster Manager
TENT STUDIO
04.2024 - Current
Branch Manager
TENT STUDIO
07.2022 - 03.2024
Assistant Manager
VISHAL MEGA MART LIMITED
11.2015 - 10.2022
Branch Manager
IIFL LTD.
11.2011 - 10.2014
Systems Engineer
D.S. INFOTECH PVT. LTD.
03.2008 - 08.2008
MBA - Finance
WLC College
Secondary School Certificate - Accounting
High School Maghar
Higher Secondary Certificate - Accounting And Finance
Bihar Board
Three-Year Diploma - Computer Science
APTECH
Bachelor of Commerce - Accounting And Finance
B.N. Mandal University
DECLARATION
I hereby declare that all the information stated above is true and complete to the best of my knowledge and belief. Nothing has been concealed or distorted. Place: Patna Date: 2025-12-03