Manish Kumar Gautam
Madhubani
Summary
Personable IT Support Engineer offering 7 years of experience resolving account and service concerns for customers. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network, software/ hardware and their Pheripherals support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
7
7
years of professional experience
Work History
Customer Support Associate
Aerial Telecom Solutions Pvt Ltd on Behalf of BEL
07.2024 - 09.2024
Customer Support/Resident Engineer
Indian Customs,Government of India Under HPE on Behalf of Sysnet Global Technology
12.2017 - 06.2024
- Provided direct customer support for a wide range of products, offering technical assistance and troubleshooting to customers
- Performed onsite installation, configuration, and maintenance of hardware and software
- Analyzed customer-reported issues to identify root cause and recommend solutions
- Monitored customer systems to ensure optimal performance
- Worked closely with engineering teams to resolve customer issues
- Maintained ongoing communication with customers to ensure satisfaction with service delivery
- Created and maintained comprehensive documentation of customer support activities
- Also supported nearby Cluster site remotely and physically
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
- Managed high levels of call flow and responded to L2 technical support needs
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Used ticketing systems to manage and process support actions and requests.
Education
Post Graduate Diploma In Computer Applications - Computer Applications
IGNOU
New Delhi07-2025
B.E in Electronics&Communication Engineering - undefined
RGPV
12.2016
Intermediate in Science(Mathematics) - undefined
DNY College
Madhubani, Bihar12.2012
Matriculation - undefined
Indian Public School
Madhubani, Bihar12.2010
Skills
- Help Desk Support
- Hardware diagnostics
- Software Installation
- Operating systems
- Server Management
- Network Troubleshooting
- Configuration Management
- Active Directory
- System Administration
- Network Architecture
- Incident Management
- Linux Configuration
Languages
English
Hindi
Awards
- Epmployee of the Year 2019, Head of Operational services,HPE India, 2019-01-01
- Got more than 20 Appreciation letter, AssistantCommissioner/Superintendent/Inspector of Indian Customs,Government of India
Hobbies and Interests
- Playing Cricket
- Yoga/Exercise
- Gardening
Disclaimer
I hereby declared that the above information given by me is true to best of my Knowledge.
Personal Information
- Date of Birth: 11/08/1995
- Nationality: Indian
- Marital Status: Married
Timeline
Customer Support Associate
Aerial Telecom Solutions Pvt Ltd on Behalf of BEL
07.2024 - 09.2024
Customer Support/Resident Engineer
Indian Customs,Government of India Under HPE on Behalf of Sysnet Global Technology
12.2017 - 06.2024
B.E in Electronics&Communication Engineering - undefined
RGPV
Intermediate in Science(Mathematics) - undefined
DNY College
Matriculation - undefined
Indian Public School
Post Graduate Diploma In Computer Applications - Computer Applications
IGNOU
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