Summary
Overview
Work History
Education
Skills
Accomplishments
Education
Personal Information
It Competencies
Disclaimer
Listening Music, Driving & Cricket
Timeline
Generic
Manish Singh Rana

Manish Singh Rana

Leading Operation, Training & Expansion
Lucknow

Summary

Aspiring for challenging assignments in Operations with an organization of repute. To be a part of esteemed organization, where I can use my diversified professional experience, skills and academic background to contribute to the organizational growth and continuously upgrade my skills and knowledge for delivering quality output in time to the maximum to achieve pinnacle of success.

A Dynamic Professional with over 17 years of experience in Retail specifically Operations & Business Transformation. Well-versed with various managerial aspects. Effective communicator & leader with proficiency in managing people. Proficient in Operations, Managing Training, Administration, Performance management, Market analysis. Keen customer centric approach with zeal to achieve customer delight by following best service standard. High Energy, result oriented leader, enthusiastically meeting deadlines managing team to work in sync with the organizational set parameters and motivating team to achieve business and individual goals. Productive Cluster Manager with over 5 years of experience. Lengthy financial track record with expertise in sales and budgeting. Implements quality recruiting and training practices by creating inviting work environments and supportive teams. Skilled Production Worker offering 17 years of experience in warehouse and manufacturing environments. Focused on being productive and safety-minded at all times.

Overview

18
18
years of professional experience
2
2
years of post-secondary education
1
1
Language

Work History

Cluster Head (Wings Restro & Food’s Pvt Ltd)

Pizza Wings
Lucknow
03.2023 - Current
  • Successful & Smooth Opening of 7 New stores across 2 cities (Lucknow & Kanpur) Restaurant & Support level Team hiring and Training of new team Setup of Training Room/Circle Office at Lucknow along with a Store ware house
  • Continuous MOM on growth in the new stores & Market Carry out of Expansion plan for Cluster in current FY (Almost 9 Stores) Responsible for Sound Operations with Profitability of the entire set of Stores
  • Customer Service- Training modules - roll out and implementation, WOW, Guest Delight Meter, Behavioral Training sessions for frontline, further integrating NPS and work on issues to improve the score, Further integrating Customer concerns and work on top 3 issues
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Controlled costs to keep business operating within budget and increase profits.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Developed and maintained relationships with customers and suppliers through account development.

District/Area Manager

Domino's Pizza (Jubilant Food Works)
05.2006 - 03.2024
  • Responsible for Sound Operations with Profitability of the entire set of Stores
  • Driving Sales Growth & SSG/YOY for the Entire Area
  • Ensuring compliance with company standards in all areas of operation like customer relations, restaurant maintenance and repair, inventory management, team management, retention of Team
  • Ensuring that the Best Quality is Maintained across all Stores & score Highest Standard Levels
  • Expert in Delivering Soft Skills, Selling Skills, Behavioral Skills and Customer Service and Product Training
  • Custodian of Standards ensures Standards are followed & coaches the Restaurants Team on the spot whenever a Standard is violated
  • Takes all the Audits related to the operations
  • Takes Connect session in order to understand & forecast the organization goals & their expectations
  • Establish standards for personnel performance and customer service
  • Customer Service- Training modules - roll out and implementation, WOW, Guest Delight Meter, Behavioral Training sessions for frontlines, Further integrating NPS and work on issues to improve the score, Further integrating Customer concerns and work on top 3 issues

Deputy Manager (Business Transformation)

Domino's Pizza
04.2019 - 03.2023
  • Involve in various Ops supports activities and innovations
  • Driving KPI growth for UP/UK/ Punjab/ Haryana & Rajasthan Circles
  • Ensuring compliance with company standards in all areas of operation like customer relations, restaurant maintenance and repair, inventory management, team management, retention of Team
  • Analyzing ways to minimize costs and maximize revenue and efficiency
  • Tasks include developing strategies, introducing helpful technology and processes, Lead in various Operational & IT projects at Regional & National level
  • Driving of Business KPI for respective Circle with Daily/Weekly Monthly meet to drive better nos and guest satisfactions.

Education

Bachelor of Arts -

Chattrapati Shahu Ji Maharaj University
Kanpur
07.2010 - 03.2012

Skills

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Accomplishments

  • Awarded the Best DISTRICT MANAGER Award across Circle in C Cube for Q-1 in FY 2018-2019 in Dominos.
  • Several Marketing Awards in various Regional/National Competitions
  • No-1 in Pan India with 100% in GS Audit in Year 2013 at Saharaganj store in Lucknow as Store Manager.
  • 3 Times Employee of the Quarter at Jubilant food works as Transformation Lead for North.
  • Certified with the Lean Six Sigma Yellow belt Certificate with Jubilant Food works Ltd.

Education

Graduate from Lucknow in 2012., Passed 12th from Lucknow in 2006-2007., Passed 10th from Lucknow in 2004-2005.

Personal Information

  • Father's Name: Late Mr G S Rana
  • Date of Birth: 10/28/86
  • Gender: Male
  • Marital Status: Married

It Competencies

Working level Proficiency in MS Office, MS Project, MS windows Operating System.

Disclaimer

I assure that the above furnished information is true to the best of my knowledge and belief.

Listening Music, Driving & Cricket

Listening good music at free time & Driving.

Watch & Play Cricket whenever possible

Timeline

Cluster Head (Wings Restro & Food’s Pvt Ltd)

Pizza Wings
03.2023 - Current

Deputy Manager (Business Transformation)

Domino's Pizza
04.2019 - 03.2023

Bachelor of Arts -

Chattrapati Shahu Ji Maharaj University
07.2010 - 03.2012

District/Area Manager

Domino's Pizza (Jubilant Food Works)
05.2006 - 03.2024

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Manish Singh RanaLeading Operation, Training & Expansion