Manish Singh Rana
Lucknow
Summary
Results-driven Operations Professional with 18 years in retail, focusing on business transformation and operational efficiency. As Cluster Manager, led market expansion and revenue growth across 36 locations. Skilled in optimising costs and enhancing customer service to boost profitability.
Overview
2
2
Languages
20
20
years of professional experience
Work History
Zonal Business Manager
Coffee day Global Limited
, UP/UK & RAJASTHAN
06.2024 - Current
- Develop and implement business strategies to drive sales, revenue, and market expansion across the zone of 36 Café in 15 Cities.
- Drive sales performance, achieve targets, and identify new market opportunities.
- Ensured profitability by optimising P&L costs and enhancing revenue through operational efficiencies.
- Oversee end-to-end operational efficiency across all business units within the zone.
- Recruitment, training and mentoring set of area managers and teams to enhance performance and productivity.
- Streamlined business processes to enhance efficiency and service delivery while reducing costs.
- Implemented initiatives that improved customer satisfaction and retention while enhancing service quality.
- Monitor industry trends, customer preferences, and competitor activities to stay ahead in the market.
- Ensure adherence to company policies, regulatory requirements, and operational standards.
Zonal Business Manager
Wings Restro & Food's Pvt Ltd
Lucknow
03.2023 - 06.2024
- Monitored growth in new stores and executed expansion plan for cluster, ensuring alignment with financial goals.
- Successful & Smooth Opening of 10 New stores across cities (Lucknow, Kanpur, Meerut, Saharanpur & Bareilly), Restaurant & Support level Team hiring and Training of new team, Setup of Training Room.
- Planned and budgeted accurately to provide the business with the resources needed to operate smoothly.
- Monitored and controlled costs to ensure financial stability. to keep business operating within budget and increase profits.
- Enhanced team performance by overseeing daily activities and providing mentorship to team members.
- Developed and implemented training modules for customer service, including WOW, Guest Delight Meter, and behavioural sessions, integrating NPS feedback to address key customer concerns.
- Cross-trained existing employees to maximise team agility and performance.
Deputy Manager (Business Transformation & Analytics)
Domino's Pizza (Jubilant Food Works Ltd)
04.2019 - 03.2023
- Developed strategies for operational improvements, introducing helpful technology and processes, leading in various Operational & IT projects at the Regional & National level.
- Evaluated strategies to reduce costs while increasing revenue and operational efficiency.
- Facilitated KPI growth for UP/UK/Punjab/Haryana & Rajasthan Circles by leading daily, weekly, and monthly meetings to enhance performance and guest satisfaction.
- Contributed to ops support activities and innovations through analytics.
- Ensuring compliance with company standards in all areas of operation like customer relations, restaurant maintenance and repair, inventory management, team management, and retention of Team.
District/Area Manager
Domino's Pizza (Jubilant Food Works Ltd)
05.2006 - 03.2019
- Drove sales growth and SSG/YOY for 12 restaurants across 7 cities.
- Managed daily operations to protect store profitability and margins.
- Maintained quality standards across all stores, achieving top customer scores.
- Selected, trained and performance-managed staff to handle high workload with ambitious targets.
- Led, trained and coached employees to consistently meet and exceed target KPIs.
- Acted as a key point of contact for all operational issues within the area, resolving problems quickly and efficiently.
- Conducted regular performance reviews with team members, setting clear objectives and addressing any areas for improvement.
Education
Graduate - Bachelor of Arts
CSJM University
Kanpur06-2012
Skills
- Operations management
- Performance optimisation
- Cost optimisation
- Business strategy
- Strategic planning
- Market analysis
- Project Management
- SOP development
- Customer satisfaction metrics
- Analysis & Reports
- Staff Management
Accomplishments
- Awarded the Best DISTRICT MANAGER Award across Circle in C-Cube for Q-1 in FY 2018-19 at JFL.
- Several Marketing Awards in various Regional/National Competitions.
- First Store to be No-1 in Pan India with 100% in GS Audit in the Year 2013 at Sahara Ganj store in Lucknow as Store Manager.
- 3 Times Employee of the Quarter at Jubilant Food Works as Transformation Lead for North.
- Certified with the Lean Six Sigma Yellow belt Certificate with Jubilant Food Works Ltd.
Languages
English
Hindi
Personal Information
Father's Name: Late Mr G S Rana
Martial Status : Married
Date of Birth : October '1986
Hobbies
- Reading Book's
- Travelling
- Driving
- Team Sports
Timeline
Zonal Business Manager
Coffee day Global Limited
06.2024 - Current
Zonal Business Manager
Wings Restro & Food's Pvt Ltd
03.2023 - 06.2024
Deputy Manager (Business Transformation & Analytics)
Domino's Pizza (Jubilant Food Works Ltd)
04.2019 - 03.2023
District/Area Manager
Domino's Pizza (Jubilant Food Works Ltd)
05.2006 - 03.2019
Graduate - Bachelor of Arts
CSJM University