Manisha Gupta Keshri
Kolkata
Summary
Proven customer support expert with a successful tenure at Propelld, excelling in managing relationships and resolving issues. Skilled in CRM software and fluent in Hindi, English, and Bengali, enhancing customer satisfaction and loyalty. Focused on delivering high-quality service and onboarding new team members.
Overview
3
3
years of professional experience
Work History
Customer Support Executive
Propelld (Bluebear Technology Pvt. Ltd.) - Adecco, Wings
Bengaluru
04.2023 - 03.2025
- Cultivated and maintained strong customer relationships, resulting in high retention rates.
- Delivered exceptional service through email, phone, and social media.
- Proactively resolved queries and issues, exceeding customer expectations.
- Consistently achieved productivity targets, reflecting commitment to superior customer support.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to customer needs.
- Resolved customer issues in a timely manner.
- Collaborated with colleagues to resolve complex customer queries.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Provided support during peak periods of activity.
- Managed customer accounts using CRM software tools.
- Maintained accurate records of customer interactions.
Customer Care Executive
Radical Minds
Bangalore
02.2022 - 03.2023
- Resolved billing issues for Ola driver/operator partners promptly.
- Addressed booking and cancellation inquiries to enhance partner experience.
- Clarified payment discrepancies and ensured timely resolutions.
- Managed application-related issues to maintain operational effectiveness.
- Facilitated KYC processes for driver/operator partners efficiently.
- Handled complaints regarding customer belongings left behind with care.
- Provided comprehensive support for various queries based on situational needs.
Education
Bachelor of Arts -
Calcutta University
Kolkata, WB, India06-2019
Higher Secondary -
Bankim Ghosh Memorial High School
Kolkata, WB, India03-2014
Secondary -
Jawaharlal Nehru Balika Vidhyapith
Kolkata, WB, India03-2012
Skills
- Fluent communication in Hindi, English, and Bengali
- Team collaboration
- MS Word and Excel proficiency
- Yonex and Ameo expertise
- IMS and accounting portal knowledge
- DRM management
- Operator and driver application skills
- Console
- Fresh Desk
- My Tally
- Jira Ticket
Accomplishments
- Awarded Employee of the Month two times at Propelld and Radical Minds, respectively.
Personal Information
- Passport Number: No
- Date of Birth: 09/01/1996
- Nationality: Indian
- Religion: Hindu
Father's Name
Raj Kumar Gupta
Languages
- English
- Hindi
- Bengali
Hobbies and Interests
- Watching Movies
- Listening to Music
- Cooking
Disclaimer
I do hereby declare that the details mentioned above are true to the best of my knowledge and belief. If any disparity is found between facts and those are mentioned here, then my candidature should be void.
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Bengali
Elementary (A2)
A2
Timeline
Customer Support Executive
Propelld (Bluebear Technology Pvt. Ltd.) - Adecco, Wings
04.2023 - 03.2025
Customer Care Executive
Radical Minds
02.2022 - 03.2023
Bachelor of Arts -
Calcutta University
Higher Secondary -
Bankim Ghosh Memorial High School
Secondary -
Jawaharlal Nehru Balika Vidhyapith
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