Ankita Mehrotra
Senior Executive
Lucknow ,India
Summary
Capable Relationship Manager experienced in developing customized solutions to meet wide-ranging customer needs. Strong collaborator and active listener with excellent verbal and written communication skills. Offering 1 yeartrack record of success in banking industry and overall 2 years experience in customer service. DrivDrive senior executive [with experience as primary point of escalation for high-level client questions, needs, wants and complaints. Passionate about delivering superior interactions with customers by hearing issues, requirements and requests to provide first-class customized solutions. Dedicated to identifying trends by analyzing customer records, purchases, inquiries and complaints to develop rapid solutions. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Customer Support Executive
Aptara
Noida, Uttar Pradesh
10.2022 - Current
Help customer with their ActiveCampaign account. Help them with their automations and campaigns to provide them the best email marketing services.
Customer Service Executive
Telus International
Noida, Uttar Pradesh
06.2022 - 10.2022
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Managed over 35 customer calls per day.
Relationship Manager
ICICI Bank
Gurgaon, Haryana
12.2018 - 05.2020
- Generated new business and referral clients in partnership with financial advisors and branch team.
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
- Provide financial advisory to the clients as per their requirement.
Customer Service Associate
Jindal Intellicom
Gurgaon, Haryana
06.2018 - 11.2018
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
MBA - Finance
Narsee Monjee Institute of Management Studies
Hyderabad 05.2016 - 04.2018
Bachelor of Science - Physics And Maths
BND College
Kanpur 05.2011 - 04.2014
Skills
Fluent in Hindi and English
Relationship building and management
Customer portfolio management
Written and verbal communication
Wealth Management
Accomplishments
- Won award for achieving target in mutual funds.
- Won certificate for best performance in 3rd quarter of 2019.
- IRDA certified.
- NISM certified.
Timeline
Customer Support Executive
Aptara
10.2022 - Current
Customer Service Executive
Telus International
06.2022 - 10.2022
Relationship Manager
ICICI Bank
12.2018 - 05.2020
Customer Service Associate
Jindal Intellicom
06.2018 - 11.2018
MBA - Finance
Narsee Monjee Institute of Management Studies
05.2016 - 04.2018
Bachelor of Science - Physics And Maths
BND College
05.2011 - 04.2014