C
Manisha Jha
Manager: Business Strategy
New Delhi
Summary
Dedicated strategy professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Manager : Business Strategy
Affordplan ( Usekiwi Infolabs Pvt Ltd)
New Delhi
11.2021 - Current
- Led projects and analyzed data to identify opportunities for improvement.
- Monitoring and reporting ongoing projects and P&L for the organization
- Conducting performance reviews for all functions judiciously and generate the reports for CEO
- Handling AOP for the organization and driving it efficiently
- Employing strategies to ensure the company’s revenue growth
- Implementing plans to address stock losses and theft.
- Led client engagements and workstreams related to process improvements and operational analysis for customer-facing services and functions.
- relationship management between the partners through reviews and presentations to the stakeholders
Assistant Manager - Operations/ Business Strategy
Affordplan (Usekiwi Infolabs Pvt Ltd)
New Delhi
12.2020 - 10.2021
- Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.
- Leveraged fair evaluation processes, employee reviews and staff mentoring to drive performance and job satisfaction at all levels.
- Enhanced employee management by developing schedules, tracking time and administering payroll.
- Handling the online sales process along with the training and execution
- Generated operational reports for management on monthly schedule.
- Evaluated current operational strategies and recommend improvements.
- Supervised operations team to support operational excellence and excellent customer service.
- Conducting the sales review on pan india level on monthly basis and sharing the report with CEO
Team Lead :Revenue Assurance
Affordplan (Usekiwi Infolabs Pvt Ltd)
New Delhi
01.2019 - 11.2020
- Assisted with improving revenue and customer numbers by overseeing implementation of diverse sales and service initiatives
- Improved team efficiency and productivity by restructuring workflow and managing assignments.
- Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Drove team of 11 people by bringing revenue in over 3 Cr from 20 lakhs in 8 months.
- Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
- Optimized organizational operations and facilitated decision-making by examining problem-solving concepts, including quantitative methods and techniques.
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales
- Formulated processes that enabled team to improve assistance to support groups, resulting in reduction of downtime and financial loss
- Enhanced organizational efficiency by gathering business requirements and improving data models and reporting frameworks.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance
Sr Executive Operations
Affordplan (Usekiwi Infolabs Pvt Ltd)
New Delhi
02.2017 - 01.2019
- Identified issues, analyzed information and provided solutions to problems.
- Created plans and communicated deadlines to complete projects on time.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Resolved problems, improved operations and provided exceptional service.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Onboarded new temps by entering employee information into systems.
- Worked flexible hours across night, weekend and holiday shifts to compensate the organizational need
Senior Sales Executive
Indiamart Intermesh Ltd
New Delhi
08.2016 - 01.2017
- Managed full sales lifecycle for retail accounts.
- Maintained records related to sales, returns and inventory availability.
- Cross selling and up selling of products to the existing seller base
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Employed effective problem-solving techniques, increasing client satisfaction ratings.
- Demonstrated products and features to customers, answered questions and overcame objections.
Executive- Seller Activation
Snapdeal
New Delhi
03.2015 - 05.2016
- Enhanced marketing exposure through effective website content management and direct correspondence with potential clients.
- Answered questions regarding seller inventory, shipping, payments and buyer complaints.
- Provided sellers with accurate information concerning platform policies for sales, database issues and listing inaccuracies.
- Adhered to quality and time-sensitive call center metrics when answering inbound phone and chat correspondence from platform sellers.
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
- Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Education
B Tech - Information Technology
Women Institute Of Technology
06.2010 - 05.2014
Skills
Business development strategy
Business growth and retention
Business processes and procedures
Business performance review
Business operations knowledge
Business process improvement
Resource strategy development
Developing business plans
Software
C
Interests
Organizing/tidying by category
Interior decorator
Timeline
Manager : Business Strategy
Affordplan ( Usekiwi Infolabs Pvt Ltd)
11.2021 - Current
Assistant Manager - Operations/ Business Strategy
Affordplan (Usekiwi Infolabs Pvt Ltd)
12.2020 - 10.2021
Team Lead :Revenue Assurance
Affordplan (Usekiwi Infolabs Pvt Ltd)
01.2019 - 11.2020
Sr Executive Operations
Affordplan (Usekiwi Infolabs Pvt Ltd)
02.2017 - 01.2019
Senior Sales Executive
Indiamart Intermesh Ltd
08.2016 - 01.2017
Executive- Seller Activation
Snapdeal
03.2015 - 05.2016
B Tech - Information Technology
Women Institute Of Technology
06.2010 - 05.2014