Manisha Parab
Shree Durgadevi Building No:7, Bengali Compound, Gokuldham, Goregaon East, Mumbai
Summary
To be a part of an organization and leverage its potential for the achievement of both individual and organizational goals. Self - confident and personable with proven leadership skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Sr. Customer Relation & Administration Executive
ARMAPRO SECURITY SERVICES PVT. LTD.
2016.09 - Current
- Resolving customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responding to customer requests for products, services, and company information.
- Maintaining detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handling escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Deployment of Guarding Personnel
- Generating ESIC & UAN numbers, of new recruits
- Generating PF & ESIC Challan
- Maintaining leave records of employees
- Maintaining HR records
- Enhancing office efficiency by streamlining administrative processes and implementing time-saving strategies.
Customer Relation Executive
Quikr.com (Teamlease)
2014.12 - 2016.06
- Partnered with sales teams to provide critical insights into customer needs that led to increased upselling opportunities and further revenue generation.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Streamlined complaint resolution process for increased efficiency and improved response times.
- Handling customer queries
- Updating about services
- Guiding customers towards correct packages
- Providing feedback on queries
- Verification of customer details.
Sr. Team Leader
TOPSGRUP (TOPSLINE PVT LTD)
2006.06 - 2014.08
- Set clear team goals and delegated tasks and set deadlines.
- Mentored junior team members, providing guidance and support to enhance their career progression.
- Promoted collaborative work environment, encouraging open communication among team members for better problem-solving abilities.
- Updating about services
- Guiding teams towards correct contacts
- Making MIS Report
- Maintain Staff attendance
- Handling customer queries and solving customer complaints.
Back Office Executive
Ismart Ltd (Citi Bank)
2005.08 - 2006.09
- Maintaining register of company employees
- Fixing meetings with clients
- Making verification calls and maintaining databases
- Generating MIS reports.
- Assisted coworkers and staff members with special tasks on daily basis.
Customer Relation Executive
HSBC Bank Pvt Ltd
2004.06 - 2005.08
- Co - Ordinating with customers for balance transfer Transferring credit card balances
- Coordinating with clients
- Obtaining requirements and presenting reports
- Updating status of requirements
- Providing feedback to customer queries.
Telephone Operator
MTNL Ltd.
2002.06 - 2004.05
- Assisted customers daily by answering questions and transferring to appropriate departments.
- Properly directed inbound calls in phone queues to improve call flow.
- Maintaining records of bills and payments.
- Maintaining inward/outward registers
Education
Bachelor of Arts -
Yashwant Rao Chauhan Open University
Nashik2023
Higher Secondary Certificate (H.S.C) - Commerce
SNDT University
Mumbai03.2002
Secondary School Certificate -
St. Mary High School
Mumbai06.2000
Skills
- Proficiency in communication.
- Innovative with goal-oriented approach.
- Positive attitude
- Office Management
- Records Maintenance
- Document Control
- Human Resources
- Office equipment proficiency
- Relationship Building
- Team Coordination
Languages
English
Marathi
Hindi
Additional Qualification
- Computer course from Raj Computer Institute
- Proficient in Windows, Microsoft Word, Excel, and PowerPoint
Personal Information
- Date of Birth: 12/06/1984
- Gender: Female
- Marital Status: Married
Hobbies and Interests
- Listening to music
- Interacting with people
Timeline
Sr. Customer Relation & Administration Executive
ARMAPRO SECURITY SERVICES PVT. LTD.
2016.09 - Current
Customer Relation Executive
Quikr.com (Teamlease)
2014.12 - 2016.06
Sr. Team Leader
TOPSGRUP (TOPSLINE PVT LTD)
2006.06 - 2014.08
Back Office Executive
Ismart Ltd (Citi Bank)
2005.08 - 2006.09
Customer Relation Executive
HSBC Bank Pvt Ltd
2004.06 - 2005.08
Telephone Operator
MTNL Ltd.
2002.06 - 2004.05
Bachelor of Arts -
Yashwant Rao Chauhan Open University
Higher Secondary Certificate (H.S.C) - Commerce
SNDT University
Secondary School Certificate -
St. Mary High School
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