Data-Driven Decision Making
Manish Kumar Sharma
Technology Lead
Jaipur,Rajasthan
Summary
Technology Lead with 14+ years of experience driving enterprise-scale AI/automation and digital transformation programs.
Proven ability to lead cross-functional teams, manage client stakeholders, and deliver cost-efficient automation strategies while maintaining deep expertise on various automation frameworks. Adept at bridging business and technology to deliver measurable value.
Overview
16
16
years of professional experience
6
6
Certifications
Work History
Technology Lead
Infosys BPM Ltd
Jaipur
04.2023 - Current
- Led automation projects for both India and Global centers, delivering quantifiable results for clients, resulting in a 30% increase in process efficiency and 20% cost reduction.
- Led cross-functional teams to successfully deliver complex technology projects within agreed timeframes and budgets.
- End-to-end program management to ensure successful delivery of projects. Contributed to R&D and BPS initiatives, resulting in adding new solutions and 100% improvement in service delivery.
- Increased team productivity through effective collaboration, clear communication, and regular progress updates.
- Troubleshot complex issues impacting systems performance, applying root cause analysis techniques to prevent future occurrences.
- Provided mentorship to junior team members, fostering professional growth and strong work ethics in the workplace.
- Mentored team for technical guidance in areas such as system architecture design, development processes, coding standards, testing methodologies leading to a 25% reduction in development time and increased code quality.
- Collaborated with stakeholders to define technical requirements, ensuring alignment with business objectives.
Technology Analyst
Infosys BPM Ltd
03.2017 - 03.2023
- Resolved complex technical issues through rigorous troubleshooting and root-cause analysis, minimizing downtime and disruptions to business operations.
- Streamlined processes by automating repetitive tasks, saving time and resources.
- Developed call-to-action plans to improve IT service effectiveness.
- Identified areas for improvement in existing systems, proposing cost-effective solutions that improved overall functionality.
- Served as a subject matter expert on key technology initiatives, providing guidance to stakeholders throughout project lifecycles.
- Conducted regular training sessions for colleagues on new technologies and industry trends, fostering a culture of continuous learning within the team.
- Provided technical and functional recommendations based on project requirements.
Quality Consultant
Infosys BPM
08.2016 - 02.2017
- Reduced waste in the production process through identification of root causes and implementation of effective solutions.
- Conducted risk assessments to minimize potential quality issues, ensuring product safety and compliance with industry regulations.
- Maintained up-to-date knowledge of relevant industry advancements, incorporating best practices as appropriate to ensure continued excellence in product quality.
- Increased production efficiency by identifying bottlenecks in the manufacturing process and recommending improvements.
- Leveraged expertise in Six Sigma methodologies to drive significant improvements in process capability, while reducing variability and defects within critical operations.
Business Process Analyst
Infosys BPM
12.2014 - 07.2016
- Assessed business processes and identified ways to boost improvement.
- Collaborated with upper management to drive strategy and implement new processes.
- Presented findings from process analyses to senior management, securing buy-in for recommended improvements and facilitating implementation efforts.
- Facilitated training sessions for employees on newly implemented processes, ensuring seamless adoption across the organization.
Software Engineer
Girnarsoft Private Ltd
02.2010 - 12.2014
- Developed scalable and maintainable code, ensuring long-term stability of the software.
- Integrated new technologies into existing systems, increasing capabilities and improving overall performance.
- Developed reusable components that significantly reduced development effort on multiple projects.
- Implemented effective debugging strategies, resulting in fewer software defects and increased reliability.
Education
Master of Computer Applications - Computer Applications Development
Engineering College Ajmer
Ajmer, India 04.2001 -
Bachelor of Science - Mathematics
Government College, Kota
Kota, India 04.2001 -
Skills
Technology governance
Performance optimization
Machine learning
Technical leadership
Process automation
Change management
Cost estimates
Client relationship building
Project management
Strategic planning
Python programming language
Microsoft SQL server
Certification
AI/GEN AI/AGENTIC AI WORKSHOP FOR 10 DAYS
Interests
Emerging Technologies & Innovation
Tech Leadership & Mentoring New People
Reading – Writing
Reading Environmental Blogs
Traveling to explore cultures
Traveling to explore diverse cultures and understand global perspectives in innovation and collaboration.
Timeline
AI/GEN AI/AGENTIC AI WORKSHOP FOR 10 DAYS
08-2025
AGENTIC PROCESS AUTOMATION LEADER MASTERCLASS – AUTOMATION ANYWHERE
05-2025
INTRODUCTION TO AGENTIC AUTOMATION – UIPATH
05-2025
AUTOMATION ANYWHERE CERTIFIED ADVANCED RPA PROFESSIONAL (AUTOMATION 360) – 2023
04-2024
INFOSYS CERTIFIED PYTHON PROGRAMMER, ETA, INFOSYS LIMITED
06-2023
Technology Lead
Infosys BPM Ltd
04.2023 - Current
ChatGPT Masterclass - Build Solutions and Apps with ChatGPT – Udemy
03-2023
Technology Analyst
Infosys BPM Ltd
03.2017 - 03.2023
Quality Consultant
Infosys BPM
08.2016 - 02.2017
Business Process Analyst
Infosys BPM
12.2014 - 07.2016
Software Engineer
Girnarsoft Private Ltd
02.2010 - 12.2014
Master of Computer Applications - Computer Applications Development
Engineering College Ajmer
04.2001 -
Bachelor of Science - Mathematics
Government College, Kota
04.2001 -
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