Manjula Jayaram

• Achieved successful project execution by fostering collaboration among consultants and associates for international KPMG teams and clients.
• Delivered enhanced risk reporting and operational compliance by implementing effective data tracking methodologies.
• Ensured accuracy of call report submissions through rigorous data testing and the establishment of a comprehensive quality assurance programme.
• Validated regulatory compliance through effective logic and substantive data testing, significantly improving data accuracy.
• Produced detailed analyses of various datasets, providing stakeholders with structured insights and actionable outcomes.
• Finalised regulatory inventory modifications that met firm requirements, securing essential stakeholder approvals.
• Led weekly staff meetings to discuss targets, performance improvements, and customer feedback.

• Assisted in leading a team of 15 members in KYC operations.
• Facilitated communication between operations and clients to gather necessary documents.
• Handled daily customer queries and provided clarifications as needed.
• Supported maintenance of service level agreements within the team.
• Aided in reviewing team performance and delivering constructive feedback.
• Helped maintain documentation for policies and procedures.
• Identified MI requirements to support team management efforts.
• Ensured effective utilisation of MI reports to enhance staff performance.
• Escalated potential risk-based queries to the appropriate level.

The process includes transaction monitoring and identifying profiles that may expose the financial institution to regulatory non-compliance from an AML standpoint, as well as intensive investigation of user transactions to detect possible money laundering and terrorist financing activities, along with EDD review of high-risk customers, especially PEPs, with the help of various tools, namely Actimize, Acuirint-Lexis Nexis, and social media, and reporting to the client with a Suspicious Activity Report draft, which would be filed with the appropriate authorities in the country.

Key Deliverables.

• Leading a team of 12 with complete responsibility for mentoring and monitoring the performance of the team to ensure efficiency in operations.
• Publishing quality scores, along with RCA reports, for clients.
• Facilitating and implementing process knowledge tests, refresher trainings, and control plans based on the RCA outcomes.
• Thorough and extensive review of complex and high-risk alerts, and report to the client.
• Responsible for smooth operations by ensuring adequate staffing, effective workflow management to meet the agreed SLAs, and timely reporting of any breaches to the client/management.
• Continuous client interaction through emails and calls to identify client needs and keep the team informed to meet the desired results.
• Monitored operations to ensure employees followed relevant procedures and worked towards defined Key Performance Indicator (KPI) targets.

• Performed detailed quality inspections of products to ensure compliance with industry standards and enhance customer satisfaction.
• Assisted in maintaining the quality management structure through ongoing reviews and evaluations.
• Created and managed thorough documentation of quality checks and corrective actions for auditing purposes.
• Educated new team members on quality control procedures, boosting overall team competency and performance.