MANJUNATH G K

Key duties:

Managed GBS GMO business support while collaborating closely with the COO on reporting governance improvements. Ensured thorough data consolidation for effective business-level reporting. Integrated key scorecard metrics across all sub-lobs, focusing on operations, and risk components. Handled forecasting, budgeting, and headcount management efficiently. Supervised operational tools at the GBS level aimed at addressing audit control issues. Pursued operational excellence through dedicated efforts toward responsible growth. Interacted regularly with senior management and various stakeholders to maintain transparency. Promptly escalated issues for rapid resolution.

Coordinate activities:

• Supervised and encouraged employees to boost productivity and commitment in work.
• Completed various assignments within set deadlines.
• Enhanced performance through oversight of daily activities and guidance of team members.
• Elevated customer satisfaction by promptly resolving disputes, while maintaining open communication, and ensuring high-quality service delivery.

• This role includes the responsibility of analyzing large datasets, preparing, and publishing reports. Apart from this, run data processes related to onboarding and offboarding functions associated with AML within GBAM to support business decisions for clients.
• Supervised day-to-day operations to meet performance, quality, and service expectations.
• Improved customer satisfaction by addressing and resolving complaints promptly.

• Set performance expectations for the team, monitor progress toward goals, and provide constructive feedback as needed.
• Developed team members' skills through targeted coaching sessions, resulting in improved individual performance.

• Worked closely with clients to gather requirements and translate them into technical specifications for implementation.
• Continuously updated skills through training courses, workshops, and self-study—staying current on industry trends, and emerging technologies.
• Adapted quickly to new technologies and programming languages, enhancing overall team productivity.
• Coordinated deployments of new software, feature updates, and fixes.

• Part of account handling and brokerage/dealer handling.
• Processed transactions accurately, maintaining high standards for service quality and efficiency.
• Managed shareholder communications, ensuring clarity and compliance with regulatory requirements.
• Streamlined onboarding procedures for new clients, improving overall client satisfaction and retention rates.
• Collaborated with cross-functional teams to implement process improvements, reducing turnaround times for client requests.
• Monitored compliance with internal policies and regulatory standards, minimizing risks related to operational practices.
• Contributed to a positive work environment through effective communication, teamwork, and proactive problem-solving initiatives.
• Facilitated audits successfully by preparing necessary documentation and providing prompt responses to auditor inquiries.
• Managed multiple priorities effectively while maintaining high levels of accuracy under tight deadlines and heavy workloads.

• Utilized advanced Excel functions to create dynamic dashboards for financial performance tracking.
• Analyzed financial data to identify trends and support business decisions.
• Collaborated with cross-functional teams to streamline reporting processes and enhance efficiency.
• Assisted in preparing comprehensive market research reports for strategic planning sessions.