Manohar Patil
Pune
Summary
Knowledgeable and dedicated customer service professional with extensive experience in telecom industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Customer Service Executive
EClerx Services Limited, Pune
12.2022 - Current
- Investigated and resolved customer inquiries and complaints quickly through chats to deliver prompt service to prioritize customer needs.
- Resolved customer's billing and payment concerns by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Provided excellent customer care by educating customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns related to billings, payments and service issues
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of services, demonstrating empathy, and resolving problems swiftly.
Education
Bachelor of Science - Computer Science
R C Patel Science Commerce And Arts College
Shirpur, India05.2018
HSC - Science
N G Bagul High School And Junior College, Songir
05.2015
SSC -
R M Patil Primary And Secondary School, Walkheda
05.2013
Skills
Live chat support
Account Management
Good Listening
Multi Tasking
Technical Support
Additional Information
- Full Name : Manohar Anil Patil
- Mother's Name : Sangita
- Date Of Birth : 15th Feb 1997
- Address : At Dongargaon Post Waghadi Bk. Taluka Shindkheda District Dhule, Maharashtra 424309
- Present Address : Radhakrishna Nivas, Green Park Society, Sector No. 30, Nigdi, Pimpri-Chinchwad, Maharashtra 411033
- Gender : Male
- Marital Status : Unmarried
- Languages Known : English, Hindi, Marathi
Languages
English
Intermediate (B1)
Hindi
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)
Timeline
Customer Service Executive
EClerx Services Limited, Pune
12.2022 - Current
Bachelor of Science - Computer Science
R C Patel Science Commerce And Arts College
HSC - Science
N G Bagul High School And Junior College, Songir
SSC -
R M Patil Primary And Secondary School, Walkheda
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