Summary
Overview
Work History
Education
Skills
Accomplishments
Websites
Timeline
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Manoj Bora

Manoj Bora

Gurugram

Summary

Results-driven Operations & Vendor Management professional with expertise in optimizing processes, reducing costs, and strengthening vendor partnerships. Proven ability to enhance efficiency, ensure compliance, and drive high-quality service through daily operational oversight and data-driven decision-making. Collaborative leader focused on continuous improvement and seamless cross-functional coordination.

Overview

8
8
years of professional experience

Work History

Manager - Network & Operations

Pidge Technologies Pvt Ltd
Gurugram
01.2025 - Current
  • Spearhead solutioning and activation of new client projects, providing end-to-end operational planning, process setup, and backend configurations to ensure smooth go-lives.
  • Lead the onboarding and activation of new vendors, aligning them with existing or new client accounts, setting delivery SLAs, payout structures, and performance benchmarks.
  • Design and implement scalable SOPs, KRAs, and KPIs for internal teams and vendors to ensure consistent service delivery and accountability.
  • Manage and lead a team of 8–10 operations members, overseeing daily productivity, training, and issue resolution.
  • Handle commercial negotiations with vendors, aligning operational expectations with cost structures to maintain service quality and margin targets.
  • Collaborate cross-functionally with finance, tech, and compliance to drive process improvements, backend configurations, and operational automation.
  • Deliver regular MIS reports and operational insights to leadership, enabling strategic decision-making and business growth.

Operations Manager

Pidge Technologies Pvt Ltd
Gurugram
01.2022 - 12.2024
  • Oversaw last mile delivery operations across PAN India, managing daily performance and service levels.
  • Developed and implemented SOPs for rider management, COD handling, and escalation resolution.
  • Established KRAs and KPIs for operations team to enhance accountability and performance tracking.
  • Managed vendor payouts and billing processes, ensuring timely reconciliation with finance team.
  • Collaborated with tech, finance, and compliance teams to streamline workflows and automate processes.
  • Provided regular MIS and performance reports to leadership for informed operational decisions.

Assitance Manager - Operations

Pidge Technologies Pvt Ltd
Gurugram
02.2021 - 12.2022
  • Supervised last mile delivery operations, ensuring efficient execution of daily deliveries and pickups.
  • Managed team of 10–15 operations members, overseeing shift allocations and performance management.
  • Handled complete Cash on Delivery (COD) management, including collection, reconciliation, and reporting.
  • Integrated COD workflows into internal tech platforms for real-time tracking and automated reconciliation.
  • Maintained and submitted operational reports covering delivery performance, COD status, and rider compliance.
  • Designed rider payout structure with performance-linked incentives and penalty frameworks.

Senior Executive

Pidge Technologies Pvt Ltd
Gurugram
01.2020 - 01.2021
  • Oversaw end-to-end last mile delivery operations across Delhi NCR and Bangalore, achieving timely and accurate deliveries.
  • Coordinated with warehouse, dispatch, and customer support teams to enhance handover and delivery efficiency.
  • Implemented standard operating procedures to boost delivery success rates and minimize operational delays.
  • Conducted rider engagement and training programs to uphold service standards and reduce attrition.
  • Managed a fleet of approximately 700–800 delivery riders, optimizing deployment and shift planning across multiple hubs.

Executive

Super Highway Labs Pvt Ltd (Shuttl)
Gurugram
02.2017 - 12.2019
  • Managed daily operations to ensure smooth execution and effective task prioritization.
  • Led process optimization initiatives that reduced lead times and achieved significant cost savings.
  • Built a reliable vendor network through strategic selection and relationship management.
  • Negotiated contracts to secure favorable terms, reducing costs while ensuring compliance.
  • Defined and implemented KPIs for teams and vendors to maintain high performance standards.
  • Collaborated with finance, logistics, and customer service teams to resolve issues efficiently.
  • Achieved high first-escalation resolution rate by aligning operational workflows.

Education

Master of Commerce - Management And Accounts

IGNOU
New Delhi
06-2018

Bachelor of Commerce - Management

Kumaun University
Haldwani, Nainital
06-2016

Skills

  • Last Mile Delivery
  • Quick Commerce
  • Vendor Negotiation
  • Tech savvy
  • Leadership
  • Customer Handling
  • Problem Solving
  • Automation
  • MS Office
  • Power BI

Accomplishments

  • Top Performance Award - Pidge 2020

Timeline

Manager - Network & Operations

Pidge Technologies Pvt Ltd
01.2025 - Current

Operations Manager

Pidge Technologies Pvt Ltd
01.2022 - 12.2024

Assitance Manager - Operations

Pidge Technologies Pvt Ltd
02.2021 - 12.2022

Senior Executive

Pidge Technologies Pvt Ltd
01.2020 - 01.2021

Executive

Super Highway Labs Pvt Ltd (Shuttl)
02.2017 - 12.2019

Master of Commerce - Management And Accounts

IGNOU

Bachelor of Commerce - Management

Kumaun University

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Manoj Bora