MANOJ KUMAR
Summary
Currently engaged in the iAPX project, having previous experience at Government e-Marketplace, Flipkart, and Agron Logistics Pvt. Ltd. Skilled in brand processing, brand revival, and CRM, team management, quality auditing, and report preparation
Overview
13
13
years of professional experience
Work History
Associate Consultant
INTELLECT DESIGN ARENA
04.2022 - Current
- Handle CRM escalations related to the PA-BA (Product Approval - Brand Approval) process, coordinating with the helpdesk team to resolve issues promptly
- Managing the revocation requests for the Dashboard that have been received from the Helpdesk as well as from the client side.
- Handling the Brand revival requests which we have been received from the Helpdesk as well as from the client side.
- Quality audits of processed products & brand was doing on a weekly basis.
- Addressing the CRM tickets involves comprehending the customer inquiries and providing resolutions within the specified turnaround time.
Associate Consultant
ALP CONSULTING LTD.
01.2020 - 04.2022
- Brand Approval, while processing the requests we check the documents and verify that brand with Ip India website, also requested category fall class or not.
- Review and manage the sanitization process for the GEM Marketplace, addressing client and internal concerns to ensure compliance and data integrity
- Handle CRM escalations related to the PA-BA (Product Approval - Brand Approval) process, coordinating with the helpdesk team to resolve issues promptly
- Addressing the CRM tickets involves comprehending the customer inquiries and providing resolutions within the specified turnaround time.
SME(Subject Matter Expert)
MATTSEN KUMAR LLC
11.2016 - 01.2020
- Supervise and manage the daily activities of the team in the product approval (PA) process
- Maintain daily team attendance and provide regular reports to the relevant departments for tracking and documentation.
- Lead training initiatives for team members, enhancing their knowledge and skills to manage product inflow across multiple categories effectively
- Preparing APT, Pending & production reports and shared with client on daily basis.
- Tracking Quality audits of processed products was doing on a daily basis.
AGRON LOGISTICS INDIA PVT. LTD
12.2012 - 09.2016
- Preparing MIS report and shared with client on daily basis.
- Entry updated on ERP software, Day Cash Report, E-Challan
Education
MBA - Marketing & Finance
Subharti University
01.2024
Bachelor in Arts -
Himachal Pradesh University
01.2012
12th passed -
H.P.B.S.E DHARAMSHALA
01.2009
Skills
- MS Office
- Auditing
- Dashboard revoking
- E-Commerce
- Team Handling
- Team player
- Keyword Research
- Cataloging
- Problem Solving
- CRM Tickets
- Brand approval
Accomplishments
- GeM SPOT award in Intellect Design Arena
- Service Excellence Platinum Awards in Mattsen Kumar LLC
Languages
- Hindi
- English
Hobbies and Interests
- Listening to Music
- Playing Cricket
Implementation
- Work on CMS development - I worked on GeM CMS layout with handling 8 members in a team. In which we developed new CMS for better and fast use.
- Work on Image Background issue - During my tenure at Flipkart, I conducted a comparative analysis with other platforms to identify potential enhancements related to image background issues.
Timeline
Associate Consultant
INTELLECT DESIGN ARENA
04.2022 - Current
Associate Consultant
ALP CONSULTING LTD.
01.2020 - 04.2022
SME(Subject Matter Expert)
MATTSEN KUMAR LLC
11.2016 - 01.2020
AGRON LOGISTICS INDIA PVT. LTD
12.2012 - 09.2016
MBA - Marketing & Finance
Subharti University
Bachelor in Arts -
Himachal Pradesh University
12th passed -
H.P.B.S.E DHARAMSHALA