Manoj Mungase
Manager
Mumbai
Summary
Results-driven Banking Sales & Operation Manager with 4+ years of experience in retail lending, sales management, and state-level e-governance projects. Proven expertise in Home Loans, LAP, DSA/channel management, target planning, and team leadership. Strong experience in data handling, MIS reporting, transaction monitoring, and performance analysis to support large-scale government and financial inclusion programs.
Overview
5
5
years of professional experience
5
5
Certifications
3
3
Languages
Work History
Manager
csc e-governance services India limited
08.2025 - Current
- State P&L & Service Delivery: Achieve state-level targets by strategizing the adoption and successful delivery of all CSC, G2C, and B2C services, driving significant transaction volume across all districts.
- Financial Inclusion & Loan Bajar Management: Spearhead the CSC Loan Bajar and BC (Business Correspondent) network growth and performance. Ensure compliance, optimize loan lead generation, monitor disbursement rates, and manage partner bank relationships across the state.
- Team and Operations Governance: Directly lead and mentor all District Managers (DMs), setting strict performance KPIs, enforcing operational standards, and conducting regular field audits across all BC points and CSCs.
- Strategic Government & Partner Liaison: Serve as the top representative for CSC-SPV in Maharashtra, securing new service integrations with State Government departments and nurturing strategic alliances with financial institutions.
- Risk Mitigation & Quality Assurance: Implement robust audit and compliance frameworks to mitigate financial and operational risks, ensuring high data integrity and a swift, transparent mechanism for all VLE and citizen grievance redressals.
Sales Manager
Godrej Capital
07.2024 - 08.2025
- Managing end-to-end sale life cycle tapping prospects, analyzing their requirements, rendering advice, negotiating commercially and ensuring timely disbursement of loan documents to the customer.
- I have Better Team Handling knowledge.
- Sourcing HOME LOAN and LAP products and implementing strategies to enhance market penetration and business volumes through bank branches and DSA'S.
- Recruiting DSAs, assisting them in achieving their targets and driving them towards company goals.
- Cross-sell HOME LOAN and LAP to customers by way of renewal and fresh acquisition.
- Managing internal and external customer relationships to ensure customer satisfaction.
Senior Relationship Manager
Piramal Capital & Housing Finance (PCHF)
05.2023 - 07.2024
- Client Relationship Management: Fostered strong relationships with key clients, understanding their needs, and ensuring their satisfaction.
- Strategic Account Planning: Developed and executed strategic plans for key client accounts.
- Team Collaboration: Worked closely with internal teams to ensure seamless delivery of products or services. Collaborated with sales, marketing, and support teams to provide a unified and positive client experience.
- Risk Management: Assessed and managed potential risks associated with client relationships. Proactively addressed issues and implemented strategies to mitigate risks, ensuring a stable and secure partnership.
- Business Growth: Identified opportunities for upselling or cross-selling additional services. Explored avenues for expanding the relationship, whether through new projects, products, or extended contracts.
Senior Sales Officer
IIFL Home Finance
01.2021 - 05.2023
- Sales Strategy Development: Took a lead in formulating effective sales strategies that aligns with the company's goals and market trends.
- Team Leadership and Coaching: Guided and led the sales team, providing motivation, direction, and coaching.
- Client Relationship Management: Cultivated and maintained relationships with key clients.
- Sales Forecasting and Reporting: Accurately predicted sales trends, set realistic targets, and provided insightful reports to the management.
- Market Intelligence: Analyzed industry trends, competitor activities, and market changes for growth.
Education
MBA - Finance & Marketing
Yashwantrao Chavan Maharashtra Open University (YCMOU)
Nashik, India 04.2001 -
Bachelor of Arts - English Language
Yashwantrao Chavan Maharashtra Open University (YCMOU)
Nashik, India 04.2001 -
Skills
Sales & Business Development
Team Leadership & Performance Management
Technical Support
Strategy Implementation
Customer Relationship Management (CRM)
Credit & Product Knowledge
Market & Channel Management
Target Planning & MIS Reporting
Compliance & Risk Awareness
Negotiation & Closing Skills
Communication & Presentation Skills
Certification
Business Analysis & Process Management
Social Link
linkedin.com/in/manojdataexpert
Total Work Experience
4 Years 6 Months
Timeline
Manager
csc e-governance services India limited
08.2025 - Current
Sales Manager
Godrej Capital
07.2024 - 08.2025
Senior Relationship Manager
Piramal Capital & Housing Finance (PCHF)
05.2023 - 07.2024
Senior Sales Officer
IIFL Home Finance
01.2021 - 05.2023
MBA - Finance & Marketing
Yashwantrao Chavan Maharashtra Open University (YCMOU)
04.2001 -
Bachelor of Arts - English Language
Yashwantrao Chavan Maharashtra Open University (YCMOU)
04.2001 -