Summary
Overview
Work History
Education
Skills
Timeline
Generic
Manoj Selvi (18/07/1996)

Manoj Selvi (18/07/1996)

Thane

Summary

Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills.

Overview

5
5
years of professional experience

Work History

Senior Customer Care Executive

Teleperformance Global Service Private Limited
06.2019 - 06.2024
  • Investigated and assessed damage to property and reviewed property damage estimates.
  • Determined liability outlined in coverage and assessed documentation such as reports from police and healthcare providers to understand damages incurred.
  • Prepared summaries of damage, payments and policy coverage.
  • Conducted comprehensive interviews with witnesses and claimants to gather facts and information.
  • Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
  • Reviewed insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
  • Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
  • Evaluated original investigation reports and documents to resolve secondary concerns.
  • Interpreted complex insurance policies accurately and applied them to specific claim scenarios.
  • Negotiated favorable settlements with claimants, attorneys and other insurance carriers to minimize financial risk for the company.

Education

MBA - Marketing & Business, 63.60%

Oriented School of Business
Navi Mumbai
11.2020

B.sc IT - 61.65%

Dyan Ganga Education Trust's
Thane
05.2018

H.S.C - 47.23%

Dyan Ganga Education Trust's
Thane
06.2014

S.S.C - 48.00%

Carmel High School
Thane
06.2012

Skills

  • Production Monitoring
  • Team building and Coordination
  • Team Mentoring
  • Performance Assessment

Timeline

Senior Customer Care Executive

Teleperformance Global Service Private Limited
06.2019 - 06.2024

MBA - Marketing & Business, 63.60%

Oriented School of Business

B.sc IT - 61.65%

Dyan Ganga Education Trust's

H.S.C - 47.23%

Dyan Ganga Education Trust's

S.S.C - 48.00%

Carmel High School

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Manoj Selvi (18/07/1996)