MS Office
Manoj Singh
Sr. Program Manager / Transition Lead
Airoli, Navi Mumbai,Maharashtra
Summary
- Extensively Working in IT Infrastructure, Telecom /Networking and OSS/BSS Domain.
- Working as Sr. Transition / IT Program Manager. Formulate, organise and monitor inter-connected projects, monthly Dashboard, budgeting, Stakeholder management, Business case preparation and Vendor Management.
- Experience in managing multi-functional Transitions, Migrations & change Management with internal and external stakeholders
- Excellent technical information gathering skill with hands on experience creating Business Requirements, Transitions.
- Establishing effective relationships and engaging with key stakeholders to ensure aligned, consistent communication
- Ability to build & manage strong customer relationship at the executive level
- Well-versed in financial work; good understanding of budget creation and management.
- Expertise in tool Management using Delivery excellence to review RFPs, Customer Proposals.
- Experience in driving & delivering Automation Projects.
- Dynamic team player& a quick learner who is consistently motivated toward success and completion of projects with an ability to work independently.
Overview
13
13
years of professional experience
3
3
Certifications
4
4
Languages
Work History
Sr. Program Manager IT & Transition Lead
AssureEdge Global Services Pvt. Ltd
Andheri, Mumbai, Maharashtra
01.2020 - Current
- Responsible for Formulating, organizing and monitoring inter-connected projects.
- Delivering multiple projects against agreed scope, Budget, schedule & customer expectations.
- Responsible for 20 PM, Billings & Revenue Generation.
- Develop and control deadlines, budgets and Activities
- Apply change and Resource management
- Responsible for the programs people and Vendor
- Prepare reports for program directors, Client Communications, weekly Forecast
- Responsible for program people and Vendor
- Infrastructure Management, Stakeholder ‘s & Scope Management.
- Business case & PNL preparation
Sr. Program Manager IT
Teleperformance, Formerly (Intelenet)
Thane, Maharashtra
05.2015 - 01.2020
- Managed team of PM’s, Developers, solution Architect for Multiple Projects
- Requirement Gathering, Project Analysis
- Client Communications. Resource management.
- Presales, Negotiations, Budget & costing.
- Scope Management and Change control
- Project Issue and Risk Management.
- Software development strategic & Implementation planning.
- Vendor Management, Infrastructure Management.
- Implemented ITIL based support system
Project Manager
Nelco Ltd
Mahape, Navi Mumbai, Maharashtra
08.2012 - 05.2015
- Responsible to provide end to end connectivity between branches within specified time frame & maintaining, monitoring existing setup by keeping the up-time as high as possible.
- Preparing of Project Documentation, Project Plan and Project SOW Statement.
- Key-role in NOC Administration & Service Assurance, Service Delivery as per the SLAs.
- Daily updating Customer about Project Implementation Progress & Existing link status.
- Sensitizing potential escalations and taking proactive preventive measures.
- Having regular review meeting with Customer on Project Status.
Project Manager
Trimax IT Infrastructure & Services Ltd
Mumbai, Maharashtra
08.2009 - 08.2012
- Responsible to provide end to end connectivity between branches within specified time frame & maintaining, monitoring existing setup by keeping the up-time as high as possible.
- Preparing of Project Documentation, Project Plan and Project SOW Statement.
- Key-role in NOC Administration & Service Assurance, Service Delivery as per the SLAs.
- Daily updating Customer about Project Implementation Progress & Existing link status.
- Sensitizing potential escalations and taking proactive preventive measures.
- Having regular review meeting with Customer on Project Status.
- To manage existing and new customers in the government, semi-government and public sector undertakings.
- To develop new business, expand client base, and manage projects in wireless and telecom domain.
- Follow up with customers for project closures and outstanding payments.
- Contribute to project estimation, budgeting, scheduling and technical design of projects.
- Maintain relations with vendors to negotiate and aid in timely delivery of products.
- Major Customers Handled: Bank of Baroda – RRB, NABARD, Director of Accounts & Treasuries – DAT, Thane District Central Cooperative Bank Ltd, NPCIL etc.
Project Coordinator
Trimax IT Infrastructure & Services Ltd
Mumbai, Maharashtra
02.2009 - 08.2009
- Preparing of Project Documentation, Project Plan and Project SOW Statement.
- Key-role in NOC Administration & Service Assurance, Service Delivery as per the SLAs.
- Daily updating Customer about Project Implementation Progress & Existing link status
Customer Support Executive
GTL Ltd
Navi Mumbai, Maharashtra
10.2005 - 01.2007
- Sell Washington Mutual Credit Cards to US Customers over the phone
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Recommended potential products or services by collecting customer information and analyzing customer needs.
- Listened to customers' questions and concerns to provide answers or responses.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Educated customers on promotions to enhance sales.
- Mentor & train new CSE about the process
Education
Diploma in Engineering - Mechanical Engineering
Shreeram Polytechnic, Mumbai University
06.1999 - 05.2003
BBA - Project Management
Sunrise University
06.2013 - 05.2016
Skills
People ManagementLeadershipTeam WorkEfficiencyCommunicationTroubleshootingPlanningStrategyVendor Management
Project Management
Transition Management
Program Management
ITILPRINCE 2 Agile Practioner
Service Delivery
Software Development
Networking
ITSMCA ServiceDesk
SAP
MS PROJECTService Now
Mobility
MS Office
Budget Management
Business caseDocumentationProfit & Loss Working
NegotiationsRisk ManagementSAPVendor ManagementAccomplishments
- Received Star Performer award twice for achieving Sales targets
- Client appreciated on mail for Best performance
- Client Awarded me for Best performance along with a special greeting Card
- Best Performance Award for Project Delivery
- Best Performance Award for Project Delivery
- Received Best performance award for Project Delivery
- Best Performance Award for Transition Projects & Promoted as Transition Lead
Certification
Prince 2 Agile Practioner
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Hobbies
Socializing with People & build Network, Play Chess, Net surfing, Reading
Quote
It's fine to celebrate success but it is more important to heed the lessons of failure.
Bill Gates
Software
MS Project
Timeline
Sr. Program Manager IT & Transition Lead
AssureEdge Global Services Pvt. Ltd
01.2020 - Current
Sr. Program Manager IT
Teleperformance, Formerly (Intelenet)
05.2015 - 01.2020
BBA - Project Management
Sunrise University
06.2013 - 05.2016
Project Manager
Nelco Ltd
08.2012 - 05.2015
Project Manager
Trimax IT Infrastructure & Services Ltd
08.2009 - 08.2012
Project Coordinator
Trimax IT Infrastructure & Services Ltd
02.2009 - 08.2009
Customer Support Executive
GTL Ltd
10.2005 - 01.2007
Diploma in Engineering - Mechanical Engineering
Shreeram Polytechnic, Mumbai University
06.1999 - 05.2003