Manoj Timung

A dedicated Regulatory Response Associate with over 4 years of experience specializing in US tax queries and processes. Expertise in managing various tax forms such as 1099-K, 1042-S, 1099-MISC, and 1099-NEC, as well as addressing tax matters for Canada, India, and Mexico. Adept at implementing Continuous Improvement initiatives to streamline tax processes. Known for assisting colleagues and leading training sessions on US tax forms. Enthusiastic about expanding knowledge of the US tax system and contributing to team success. Eager to learn new things every day for personal growth and always ready to support others. Committed to taking on special projects as assigned.

Overview of the Continuous improvement:

US Tax:
We encountered challenges in helping our users understand US income tax withholding due to the absence of an effective macro. However, I worked closely with the tax team to resolve this issue. Following the implementation of the solution, we have seen a significant reduction in the time to resolution (TTR) for income tax withholding inquiries.

India Tax:
I noticed that many hosts from India were requesting TDS 16 forms. Previously, our process lacked clear steps in the dedicated workflow, leading us to email the India Tax Team without fully investigating the requests. To address this, I collaborated with the India Tax Team and suggested integrating additional steps into the workflow to ensure thorough inquiry before escalating the queries.

Deletion DSR:
In account deletion cases, if there are any open cases associated with the account, we need to close them first before proceeding with the deletion. However, we lacked a direct way to contact the scaled operations team to close these cases. I took ownership of the issue, collaborating with the scaled operations team to develop a process for handling such cases. After implementing this solution, the ticket handling time was significantly reduced.

• I have received praise from my Leads, TC, Quality, and colleagues for my outstanding performance.
• I have successfully executed several empowerment initiatives that have positively impacted the team.
• I led a refresher session on US income tax and forms, which helped the team better understand the process, and received positive feedback as a result.
• I have played a key role in assisting my colleagues with reconciling the 1099-K forms.

Be A Cereal Entrepreneur

Swimming has always been special for me, especially since I first learned it in my village, where there’s a river. I’ve always loved swimming because it keeps me fit and healthy. It's a great way to stay active and enjoy nature at the same time.

Learning has been a crucial part of my life and I believe it's a never-ending journey. I’m curious about everything—from India's tax policies to reptile  and spirituality. I always seek to expand my knowledge across a wide range of topics.