MANOJA KUMAR MAHAPATRA

• Oversaw IT department operations .
• Helped organizations define and align their IT strategies with their Business strategies as well as realize them at the tactical and operational level.
• Carry Out different IT Infrastructure implementation.
• Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
• Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
• Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
• Implemented and maintained technology and software budget.
• Analyzed network security and current infrastructure, assessing areas in need of improvement.
• Liaised with other departments to minimize network interruptions and possible downtimes.
• Guided organizational technology strategy and roadmaps.
• Oversaw development and implementation of improvements to support network operations.
• Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
• Coordinated IT operations activities to deliver smooth flow of daily business needs.
• Prepare different Process documents as per RBI guidelines & ISMS framework .
• Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
• Understood key product management roadmap objectives and requirements to develop product technology strategy.
• Interacted and negotiated with vendors, outsourced and contractors to secure products and services.
• Outsourced Vendor governance & resource optimization.
• Leading regulatory mandate audits & periodic risk assessment, IT security & governance.

• Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
• Executed appropriate staffing and budgetary plans to align with business forecasts.
• Managing IT Operation / Infrastructure Management / Service Delivery PAN India for Karvy Digikonnect.
• Manage the Operational IT department activities like IT reporting, Vendor management, Monthly MIS, Governance with Internal team & Customers.
• Responsible for complete infrastructure design, systems analysis, security, Datacentre operations.
• Managing Change request & approval process.
• · Staffing capacity planning, service process design, performance analysis, and developing proactive resolution plans.
• Coordinate with budget team to help develop the IT budget.
• · Promote and maintain a team environment, Selection, development, retention, appraisals, and identifying training needs for staff.

Handled various telecom Circles across PAN India:

· IT Service Delivery & Management.

· Asset Management.

· Managed Print services.

· Vendor Management.

· Service desk Management.

· Project Management.

· Software & Hardware Management.

· IT Strategy planning and implementation.

· IT Governance.

Project Description:

· Carry out activities of IT Projects & Service Delivery from all aspects for Ericsson FSO for around 8000 resources.

· Successfully completed Reliance Communications project transition for Wire line and Wireless project on 2013 & 2015 around 5000 resources.

· Successfully completed Bharti project transition for Wireless project on 2016 around 1000 resources.

· Managed around 6000 IT assets for Pan India.

· Implementation & Administration of Managed Print Services for 200 Printers.

· Assessing security standards, managing licensing and software standardization issues.

· Managing security awareness program in the organization.

· Periodically carry out security and standard, policies and procedures audit.

· Ensuring SLA delivery by all vendors, customer satisfactions, attend client meeting.

· Oversight day to day IT operations, monitoring of service tickets & SLA compliance.

Handled telecom circles of RCOM for PAN India and responsible for the following:

· Asset, Call , Service desk Management

· Resource ,Vendor Management

· Application Management

· Project Management

· Working on ITIL Procedures & standards.

· SPOC for all deliverables & operational issues.

· Maintaining SLA for all the projects handled.

· Coordinating with back office for deliverables & other required support.

· Responsible for smooth IT operations & ownership of all escalations.

· Provide training to the Team regarding various skills, maintaining their skill set database.

· Analyzing business needs and initiatives regarding establishment of IT infrastructure including procurement of hardware & software

· Setting up and managing vendors for the procurement of requisite hardware and software at competitive and cost-effective rates.

· Administrating and managing all hardware and software in the organization.

· Managing resource allocations and setting up of organization-wide networks & communication channels across the various horizons of the organization structure.

· Maintain and keep the updated IT infrastructure (hardware & desktop applications) inventory information.

· Assessing security standards, managing licensing and software standardization issues.

· Managing security awareness program in the organization.

· Periodically carry out security and standard, policies and procedures audit.

· Handling the functioning of networking operations to ensure adherence to the network operations standards.

· Suggesting improvisations in the network management procedures to augment efficiency levels.

· Manage the installation, commissioning as well as the ongoing operation and support of the network.

· Completed transition of RCOM Wireless NW (Approx. 1500 Employees) to ALUMS, A JV between Reliance & Alcatel Lucent India Ltd.

Department Technical Support Group

Designation Senior Specialist

• Worked as Project Manager of Data Centre of IOCL, DSCL, JINDAL, SBI LIFE, BTVL, GPIL, IFFCO, BHW, PNB GILTS, RICHA, etc.
• Responsible for day to day activities of all these datacentres which include hardening, patch updation, daily health check of servers.
• Administration of Windows 2000/2003/NT, Advance Server & Mailing solutions as Installation, Configuration & troubleshooting of MS Exchange 5.5/2000/2003 ( Standalone / Cluster environment ) , ISA Server 2000 / 2004 .
• Disaster recovery planning for different customers.
• Implementation of new project.
• Conducting internal training / enablement sessions on Windows / Exchange

Client Gail India Ltd.
Role Project Manager cum Technical Specialist.
Duration Feb 06 to Feb 07

• End-to-end management of FMS & AMC operations at Gail India ltd. This task involved managing 120 Plus servers 80 plus Wan links & 2000 desktops infrastructure at Noida & all India , comprising of : Server Hardware / OS & Software
• Management & review of daily operations in line with the benchmarks specified in the SLA. Implementing control mechanisms to ensure that performance metrics cross SLA targets.
• End-to-end project management for deployment, commissioning & maintenance/management of servers / LAN & Wan.
• Single point of contact for all operation related issues.
• Directly interact with Customer whenever required and take ownership for completion of important and urgent assignments given by them
• Conduct Team performance analysis and re-structure the team to enhance & sustain performance metrics.
• Installation, Centralized administration, Trouble shooting and Disaster recovery of Exchange Servers installed on Cluster and Exchange 2000 standard Edition Installed at 19 Branch locations.
• Administration and Troubleshooting of Compaq/HP Servers like ML570, ML370, ML 350, ML 3000 and DL380 series & Dell power edge 2600, 6600 ,6650 servers , StorageTek L20 tape library , Quantum M1500 /1800 Tape library .
• Knowledge of Windows NT 4.0 / 2000 / 2003 & Exchange 5.5 / 2000/2003 .
• Working on Cisco works for RAS implementation & management
• Managing Symantec Antivirus / Web security / Mail security / SMTP Gateway.
• Managing Antigen Syberi Gateway SMTP.
• Knowledge of Backup software like NTBACKUP. Arcserve6.5, Bright store 9.0, Veritas Net backup.

Client Lucent Technologies, Gurgaon India
Role Group Leader
Duration Oct 98 to Feb 2006 .

• End-to-end management of FMS & AMC operations at LUCENT Technologies Gurgaon. This task involved managing 20 servers 500 desktops & 7 links infrastructure at Gurgaon , comprising of : Server Hardware / OS & Software.
• Implementation & Maintenance of Exchange 2000 servers.
• Day to day server maintenance / patch deployment.
• Coordinating the vendors for better I T services.
• Helping remote locations to resolve the problems
• Preparing MIS reports on monthly basis.
• Administration of Avaya Epbax / Voice mail systems .
• Migration from Exchange 5.5 to Exchange 2000 at Lucent Technologies .
• Successfully implementation of Data & voice network of lucent Technologies at different locations in all over India.
• Shifting to New premises of 500 employees of Lucent Technologies .
• Data backup through Bright store 9.0 in Storagetek L20 Tape library .