Manpreet Kaur
Team Leader Operations
Gurugram
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Proactive and hardworking individual focused on continuous operational improvement.
Leader with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Detail-oriented team player with strong organizational skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
Work History
TEAM LEADER OPERATIONS
WM Universal Solutions
Gurgaon
02.2022 - Current
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained database systems to track and analyze operational data.
- Developed and initiated projects, managed costs, and monitored performance.
- Identified plans and resources required to meet project goals and objectives.
- Monitored and tracked project progress to support timely completion.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, and schedules.
- Resolved staff conflicts and identified potential areas of improvement.
- Established and enforced project timelines and deadlines.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Generated standard and custom reports to provide insights into business performance.
- Created dashboards to monitor and track key performance indicators.
GROUP MANAGER SALES
Info Edge India Pvt Ltd.
Noida
03.2014 - 02.2022
- Maintained an extensive knowledge of competitors and tracked competitors' activities and provided valuable inputs for fine-tuning sales and marketing strategies, their offerings
- Data Analysis
- Reviewed daily requirements and forecasts and delegated work for optimal coverage.
- Improved team morale and retention through recognition and reward programs.
- Monitored team performance to identify productivity improvement opportunities.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
Bachelor of Commerce -
Himachal Pradesh University
Shimla, Himachal Pradesh 03.2009 - 03.2012
MBA -
Lovely Professional University
Jalandhar, Punjab 04.2012 - 06.2014
Skills
Strong Work Ethics
Extramural Engagements
- AWARDED WITH BEST MANAGER AWARD
- AWARDED WITH BEST TEAM LEADER AWARD
- WORKSHOP ON INNOVATION AND CREATIVITY
Personal Information
- Date of Birth: 01/07/91
- Nationality: Indian
- Marital Status: Married
Certification
CERTIFIED SCRUM MASTER, SCRUM ALLIANCE
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
CERTIFIED SCRUM MASTER, SCRUM ALLIANCE
06-2023
TEAM LEADER OPERATIONS
WM Universal Solutions
02.2022 - Current
TEAM MANAGEMENT- GETTING MORE DONE WITH LEAST FRICTION
11-2021
LEADING WITH EFFECTIVE COMMUNICATION
10-2020
MS EXCEL
07-2018
GROUP MANAGER SALES
Info Edge India Pvt Ltd.
03.2014 - 02.2022
MBA -
Lovely Professional University
04.2012 - 06.2014
Bachelor of Commerce -
Himachal Pradesh University
03.2009 - 03.2012
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