MANSI RATHORE
House No. 28, Block D, Surya Enclave, Pashchim Vihar, New Delhi
Summary
People-oriented and safety-minded professional with high customer service experience seeking a flight attendant position. An energetic multitasker with strong attention to customer needs, composure in the face of adversity, and flexibility in scheduling. Experienced in assisting passengers during flights and ensuring a memorable journey. Aspiring to serve and grow with a renowned, dedicated-to-people airline.
Overview
5
5
years of professional experience
Work History
Client Servicing Head
Heute Media
04.2023 - 08.2024
- Act as the key liaison between the company and clients, effectively communicating their needs
- Build strong client relationships and advocate for their needs within the organization
- Anticipate client needs and address concerns to maintain high levels of client satisfaction.
Process Associate
Lufthansa Airlines
10.2022 - 03.2023
- Managed customer feedbacks ensuring passengers, the liable compensation for delayed and canceled flights
- Resolved customer concerns and boosted retention by offering thorough problem solving and active listening.
Cabin Crew
TATA SIA Airlines
04.2022 - 03.2023
- Handled medical emergencies and provided assistance according to procedures
- Be in service of passengers to ensure their safety and other needs are met throughout the flight
- Helped unaccompanied minors and special needs passengers disembark from airplane to reduce safety risks.
Model
Freelance
11.2020 - 09.2022
- Introduced to new diversities, cultures, worked with diverse range of people
- Worked closely with the production team to produce desired looks
- Travelled to different locations to attend pictorials, highly flexible in working for long hours.
Event Organiser
Night Clubs
03.2019 - 02.2020
- Managed event operations, including problem solving, welcoming guests, directing event set up
- Assessed event success and uncovered room for improvement through client feedback.
Education
Diploma - Aviation, Hospitality And Travel Management
Frankfinn Institute of Airhostess Training
New Delhi, Delhi02.2019
High School Graduation - Humanities With Psychology
Kulachi Hansraj Model School
New Delhi, Delhi07.2017
Skills
- Time Management
- Personalized Customer service
- Multi-tasking
- Decision making
- Strong interpersonal communication
- Professional and calm demeanor
- Mediation and complex problem solving
Timeline
Client Servicing Head
Heute Media
04.2023 - 08.2024
Process Associate
Lufthansa Airlines
10.2022 - 03.2023
Cabin Crew
TATA SIA Airlines
04.2022 - 03.2023
Model
Freelance
11.2020 - 09.2022
Event Organiser
Night Clubs
03.2019 - 02.2020
Diploma - Aviation, Hospitality And Travel Management
Frankfinn Institute of Airhostess Training
High School Graduation - Humanities With Psychology
Kulachi Hansraj Model School
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