Mansi Vekhande
Mumbai
Summary
Dedicated and detail-oriented banking professional with more than two years of experience in retail banking and as a KYC operations analyst, with a proven track record in financial compliance, client onboarding, and due diligence. Skilled in conducting end-to-end KYC reviews, identifying high-risk clients, performing transaction monitoring, and ensuring adherence to AML regulations. Adept at mitigating financial crime risks, supporting regulatory audits, and driving process efficiency in line with global compliance standards.
Overview
4
4
years of professional experience
Work History
Associate Service Delivery Manager
IndusInd Bank
10.2025 - Current
- Manage day-to-day service delivery operations across retail and corporate banking segments.
- Coordinate with internal departments, including operations, compliance, and relationship teams, to resolve client issues.
- Managed inward and outward foreign remittances in accordance with RBI, FEMA, and bank compliance policies.
- Handled SWIFT-based international wire transactions and resolved operational exceptions with internal stakeholders.
- Verified KYC, customer profiles, and supporting documents to ensure regulatory accuracy.
- Conducted transaction checks for AML red flags, escalated discrepancies, and ensured compliance with internal controls.
- Processed forex card issuance, activation, loading/reloading, and closure.
Branch Relationship Officer
Axis Bank Limited
02.2023 - 08.2025
- Performed KYC due diligence for retail and corporate clients including CDD and EDD as per regulatory guidelines.
- Reviewed and validate customer documentation, beneficial ownership details and risk classification.
- assessed customer risk ratings(low/medium/high) based on geography, products, transaction behavior, and regulatory risk factors.
- Escalated suspicious transactions and filed SAR/STR reports in line with regulatory requirements.
- Ensured timely completion of periodic kyc reviews and account remediation.
- Collaborated with compliance teams to strengthen AML monitoring frameworks.
- Supported onboarding team in kyc checks for new clients ensuring adherence to compliance standards.
- Support internal audits and assist in process improvement initiatives to enhance data quality and operational efficiency.
- Prepared detailed EDD reports summarizing customer risk, findings, and recommendations for approval by compliance.
- Managed 200+ retail and HNI client relationships, ensuring high satisfaction and achieving 120% of sales targets across CASA, insurance, and gold loans.
- Handled daily operations, including fund transfers, transaction verification, cheque clearing, and customer service requests.
Business Development Executive – (Internship)
Andromeda Sales & Distribution Private Limited
02.2022 - 10.2022
- Communicated with loan applicants to understand their financial needs and provided guidance on suitable loan options and the application process.
- Reviewed applications, assessed creditworthiness, and prepared loan agreements with proper documentation.
- Ensured 100% data accuracy in client files through regular audits and validation checks.
- Handled daily operations, made customer service calls, and helped improve financial procedures to simplify the loan process and reduce costs.
Education
MBA - Finance
SNDT UNIVERSITY
MUMBAI01-2021
BBI -
Mumbai University
01-2019
HSC -
Maharashtra Board
01-2016
S.S.C -
Maharashtra Board
01-2014
Skills
- Customer Due Diligence
- Enhanced Due Diligence
- Suspicious activity reporting
- Documentation and mitigation strategies
- Quality assurance
- Exception handling
- MS Excel proficiency
- Data integrity and reporting
- CRM tools expertise
- Cross-functional team leadership
Accomplishments
• Successfully completed high-volume CDD and EDD reviews while maintaining 98-100% quality accuracy, supporting strict regulatory and internal compliance standards.
• Played a key role in the branch audit's success by achieving an 85% audit score for the branch.
• Strengthened audit readiness by maintaining complete, accurate, and well-documented KYC records, resulting in zero major audit observations.
• Ensured secure handling of sensitive customer information, maintaining confidentiality and data protection standards.
• Played a key role in the branch audit's success by achieving an 85% audit score for the branch.
• Strengthened audit readiness by maintaining complete, accurate, and well-documented KYC records, resulting in zero major audit observations.
• Ensured secure handling of sensitive customer information, maintaining confidentiality and data protection standards.
Personal Information
- Date of Birth: 04/01/98
- Nationality: Indian
Timeline
Associate Service Delivery Manager
IndusInd Bank
10.2025 - Current
Branch Relationship Officer
Axis Bank Limited
02.2023 - 08.2025
Business Development Executive – (Internship)
Andromeda Sales & Distribution Private Limited
02.2022 - 10.2022
MBA - Finance
SNDT UNIVERSITY
BBI -
Mumbai University
HSC -
Maharashtra Board
S.S.C -
Maharashtra Board