MANU M P
Bangalore
Overview
13
13
years of professional experience
Work History
Team Leader
JPMorganChase
12.2024 - Current
- Monitor the regulated CIB voice-recorded employee population to ensure required calls/meetings are captured and retained per regulatory requirements.
- Maintain and validate in-scope population accuracy for voice recording and e-Communication surveillance, including high-risk users aligned to firmwide standards.
- Perform recurring controls (reviews, recertifications, and rule updates) to ensure completeness, accuracy, and sustained compliance.
- Manage exceptions/exemptions end-to-end, including intake, assessment, tracking, and coordination for approvals.
- Execute reconciliations to identify coverage gaps or breaks and partner with Technology teams to remediate issues and close control gaps.
- Provide user guidance and support on voice recording policies, access, and process-related queries.
- Conduct ongoing monitoring of WeCom and Movius multilateral JPMorgan Chase-owned chats to ensure alignment with communication policies and governance standards.
- Identify, document, and escalate non-compliant or prohibited chat activity; perform weekly access reviews and support timely removal of unauthorized or misaligned access.
Post-Settlement Reconciliations / Custody Operations
JPMorganChase
06.2016 - 12.2024
- Performed post-settlement reconciliations between custody books and sub-custodians using MT535/MT536 SWIFT messages at transaction and position level.
- Managed reconciliations across Global Custody, Hedge Fund of Fund, Legal Entity, USSO, UT, CSD & Clearance, and CCMS products.
- Investigated and resolved breaks using TITAN, COSMIC, CCMPRD, FORSS, and iRecs; coordinated with relevant hubs to drive timely closure.
- Led weekly stakeholder calls, prepared governance updates, and produced weekly/monthly decks to track aged items and resolution progress.
- Conducted quality checks to ensure accuracy, adherence to controls, and consistent service delivery.
- Supported audits (SOX, CASS, PWC), maintained SOPs/documentation, and raised change management requests as required.
- Managed team routines (daily huddles, escalations), supported BCP planning, and ensured cross-training completion for critical activities.
- Designed and delivered training for Bangalore and Manila teams; coached team members and supported onboarding.
- Partnered with Technology to streamline processes, reduce manual effort, and support migrations (including TLM to iRecs) and Legal Entity automation.
Analyst (Transfer Agency)
Northern Trust
10.2013 - 03.2016
- Analyzed and indexed client requests received via the Ireland onshore team; categorized and processed subscriptions, redemptions, transfers, switches, and client instruction updates.
- Posted trades accurately within valuation points, settlement timelines, and management company specifications; ensured completion before cut-off times.
- Performed AML and quality checks for new and existing clients to support compliance requirements.
- Monitored queues to meet SLAs, maintained operational controls documentation, and coordinated with reconciliations/settlements to resolve discrepancies and cash breaks.
Education
Bachelor of Commerce - Accounting & Finance
Seshadripuram Degree College
Bengaluru, KarnatakaSkills
Advanced Excel
Reconciliations & Break Management
Stakeholder Management
Controls, Audit Readiness & Documentation
Time Management & Team Collaboration
Timeline
Team Leader
JPMorganChase
12.2024 - Current
Post-Settlement Reconciliations / Custody Operations
JPMorganChase
06.2016 - 12.2024
Analyst (Transfer Agency)
Northern Trust
10.2013 - 03.2016
Bachelor of Commerce - Accounting & Finance
Seshadripuram Degree College