Mariam Ayad

Project 1: Onboarding Journey

• Designed and implemented a standardized onboarding program across APAC with SOPs, checklists, and 10+ AI-powered training videos, reducing prep time by 50% and improving new hire experience.
• Automated pre-onboarding workflows and integrated engagement surveys, while introducing innovative practices like buddy programs and post-offer gifts.
• Researched and benchmarked best onboarding practices, integrating innovative initiatives such as a buddy program and post-offer acceptance gifts to enhance the new hire experience.

Project 2: Sales Academy (L&D)

• Developed a sales academy program using the ADDIE model to upskill 20+ sales professionals, using 9+ training modules across 3 phases.
• Conducted a needs analysis through surveys, achieving 95% participation, and utilized the Kirk Patrick Model to design effective evaluation plan.
• Collaborated with external vendors and internal stakeholders to refine content and ensure strategic alignment.

• Partnered with leadership to align HR initiatives with business strategy, driving talent development and operational performance across the organization.
• Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
• Managed the recruitment lifecycle including sourcing, screening, assessments, and interviewing, ensuring high-quality talent acquisition.
• Supported payroll, bonus, and appraisal cycles, streamlining processes for 100% accuracy and timely execution.

• Oversaw citizen services operations, ensuring efficient delivery of passports, vital registrations, and emergency support protocols for nationals in crisis, while maintaining compliance with legal and diplomatic standards.
• Led end-to-end visa and consular documentation processes, coordinating with immigration authorities and managing legal and notarial services to uphold procedural integrity and diplomatic accountability.
• Represented Ambassador and senior diplomatic leadership at official events, strengthening bilateral engagement and advancing cultural diplomacy through strategic participation in international and local forums.
• Managed internal HR and administrative functions, including recruitment, onboarding, HR records, and workforce scheduling—driving operational efficiency and supporting embassy staff continuity.