Mario Anton George
IT Analyst E2
Chennai
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experienced nearly 5 years of experience in Customer service and Techinical Support. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
IT Analyst
Infinite Computer Solutions
Chennai
10.2021 - Current
- Working as Contractor for Verizon as Tech Support providing support for Tier 1 techs by helping new hires create their profiles and setup their devices, troubleshooting or dispatching tickets for login issues regarding certain software’s or assisting in gaining access and installation of software’s.
- Carried out day-to-day duties accurately and efficiently.
- Increased user's satisfaction by resolving issues.
- Participated in team-building activities to enhance working relationships.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Developed and maintained courteous and effective working relationships.
- Offered friendly and efficient service to users, handled challenging situations with ease.
- Manager over 20 calls per day.
IT HELPDESK ASSOCIATE
SUTHERLAND GLOBAL SERVICES PVT. LTD.
Chennai
04.2019 - 09.2021
- Worked for process McAfee as Virus Removal Expert, later was cross skilled with installation and troubleshooting McAfee errors for Windows
- Was cross skilled again and asked to handle Mobile and Mac Installations and Troubleshooting.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Exceeded goals through effective task prioritization and great work ethic.
- Used Microsoft Word and other software tools to create documents and other communications.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Managed over 30 calls per day.
Sales and Marketing Executive
Creative Holidays
Bangalore
02.2016 - 12.2016
- Worked as freelancer acquiring new business by promoting tour packages and offers offered by travel house.
- Managed production of leaflets, posters and newsletters.
- Used networking, coldcalling and referrals to identify prospective accounts and generate new leads.
- Evaluated and monitored promotional activities to confirm adequate return on promotional funds.
- Suggested innovative ideas to increase sales and improve customer experience.
- Developed positive, performance-based internal sales and marketing culture to include mentoring staff.
- Managed to meet 4 customers per day.
Advisory Analyst
[24]7 PRIVATE LIMITED
BANGALORE
07.2014 - 12.2015
- Worked for process called MBNA - TD.
- Had to call Canadian, find out what their Credit Cards and if any of Cards have been defaulted
- Based on their response have them sign up for new Credit Cards, and process application to next level
- Advised business process improvements based on performance metrics and detailed observations.
- Managed over 20 calls per day.
Education
BBA - Business Administration
06.2010 - 04.2013
- Cleared my arrears in 2021
Skills
Technical Support
Timeline
IT Analyst - Infinite Computer Solutions
10.2021 - Current
IT HELPDESK ASSOCIATE - SUTHERLAND GLOBAL SERVICES PVT. LTD.
04.2019 - 09.2021
Sales and Marketing Executive - Creative Holidays
02.2016 - 12.2016
Advisory Analyst - [24]7 PRIVATE LIMITED
07.2014 - 12.2015
Patrician College of Arts And Science - BBA, Business Administration
06.2010 - 04.2013
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