Summary
Overview
Work History
Education
Skills
Hiring Portfolio
Personal Information
Languages
Accomplishments
Timeline
Generic

Maryam Sunaira

Chennai

Summary

Maryam Sunaira Talent Acquisition Associate 3 years of strong background in handling Talent Acquisition, developed synergies with various stakeholders to achieve break through results for product based companies. Proficient in developing and overseeing diversity candidate pipelines, marketing plans and volume , niche hiring

Overview

5
5
years of professional experience

Work History

Talent Acquisition Specialist

Freshworks
Chennai
04.2024 - Current
  • Led the recruitment efforts for GTM / CX roles including customer success, technical support, onboarding (paid & free), account management.
  • Achieved more than 100% target on all roles quarter on quarter.
  • Built teams for technical customer support in Hyderabad & Bangalore from scratch
  • Total offers since Q1'24 - 90 (External - 56 | Internal job posting - 34)
  • Time to fill role is an average of 30-40 days
  • Month on month offer rate - 12
  • CSAT score - 4.0/5.0
  • Diversity - Maintained a healthy diversity of 38%
  • Projects - Managing CSAT score for recruiters
  • Award from business for excellent contribution for building their team (CX group)
  • Manage a team of 2 sources
  • Offer Decline - 6% since Q1'24
  • Awarded true friend of the customer and secured a champion rating for the year 2023

Talent Acquisition Associate

Freshworks
Chennai
06.2022 - 04.2024
  • Responsible for full life cycle of recruitment for Go-To Market and Customer Experience business vertical which includes multichannel sourcing, screening, qualifying, closing - high level skills in time, negotiating with applicants and extending offers
  • Expertise in passive sourcing, Naukri, LinkedIn Recruiter, IIM jobs, Instahyre
  • Involved in setting up teams from scratch for our product Fresh Chat for their onboarding unit - BOTS
  • Working on ATS: Smart Recruiters
  • Accomplishments: End-to-End recruitment with approximately 120+ candidates across levels in span of 1.6 year
  • Processed around 100 Employee referrals
  • Maintained 50% on the diversity ratio
  • Ensuring advance pipelining of candidates to get more shortlisting and have good conversion ratios (90%) & maintaining low decline ratio less than 10%
  • Being part of all the core events for GTM & CX in Chennai & Bangalore and ensuring that the events go smooth in recruitment drives which were held at office or virtual events
  • Good market analysis exposure for India and International markets.

Sales Leadership, Analytics Roles, Technical Support, GTM Operations, Talent Sourcer

Freshworks
Chennai
01.2022 - 05.2022
  • Responsible for sourcing for GTM and CX teams of Freshworks
  • Responsible Tasks: Generated candidate specific pool for career opportunities through strategic placement of advertisements, job posts, evaluation of applicant credentials and conducting pre-screening assessments
  • Collaborate with hiring managers & stakeholders from different functions on hiring plan & strategy to build proactive pipeline & engage stakeholders with market insights and trends
  • Ensuring a healthy source mix through all channels
  • Worked on Sourcing analytics by keeping a track of TAT, Source Channel Utilization and Quality of hire and maintaining a good diversity ratio
  • Worked on rehire cases and connect with earlier offer dropped out candidates to reactivate
  • Operated and maintained applicant tracking and candidate management systems.

Talent Acquisition Executive – Technical Recruiter

Onward Technologies
Chennai
06.2021 - 01.2022
  • Responsible for full cycle recruitment for multiple clients
  • Responsible Tasks: Responsible for full cycle recruitment for clients like Caterpillar, Daimler, Renault Nissan
  • Closed 20 niche roles in a span of 6 months – Full stack, backend, front end, cloud engineers, Devops and testing roles
  • Hands-on experience with Applicant Tracking Systems (ATS) - My Next Hire (MNH)
  • Hands-on experience with contract to hire (C2H), offshore and onsite recruitment.

Talent Acquisition Executive

Zeedup Technologies
Chennai
06.2019 - 12.2019
  • Responsible for searching, identifying, screening, selecting, negotiating and recruiting full time employees and interns
  • Revamped new hire feedback session.

Education

M.A Human Resource Management -

Women’s Christian College
05.2019

B.Sc Computer Science -

Hindustan University
05.2017

Skills

  • Stakeholder Management
  • Non-Tech Hiring
  • Candidate Engagement
  • Volume Hiring
  • Referral Programs
  • Technical Recruiting
  • Talent Sourcing
  • Lateral Hiring
  • Offer Negotiation

Hiring Portfolio

https://www.linkedin.com/in/maryam

Personal Information

Title: Talent Acquisition Associate

Languages

  • English, Full Professional Proficiency
  • Hindi, Full Professional Proficiency
  • Tamil, Full Professional Proficiency

Accomplishments

  • True Friend of the customer
  • Happy work environment
  • Champion for 2023

Timeline

Talent Acquisition Specialist

Freshworks
04.2024 - Current

Talent Acquisition Associate

Freshworks
06.2022 - 04.2024

Sales Leadership, Analytics Roles, Technical Support, GTM Operations, Talent Sourcer

Freshworks
01.2022 - 05.2022

Talent Acquisition Executive – Technical Recruiter

Onward Technologies
06.2021 - 01.2022

Talent Acquisition Executive

Zeedup Technologies
06.2019 - 12.2019

M.A Human Resource Management -

Women’s Christian College

B.Sc Computer Science -

Hindustan University

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Maryam Sunaira