Masiha Shams
New Delhi
Summary
An enthusiastic, hard working, and self motivated person with 6.5 years of experience in the order to cash (O2C) process. Highly dedicated and hardworking, with a proven track record of optimizing financial workflows and ensuring timely and accurate processing of transactions. seeking to leverage may expertise and drive to contribute effectively to a dynamic team.
Overview
7
7
years of professional experience
Work History
Order to Cash Analyst
Accenture India Private Limited
Gurugram
10.2024 - Current
- Investigate and resolve deductions related to pricing shortages, damages, and trade promotions.
- Validating all the deductions with documents and data.
- Manage dispute resolution processes to recover invalid deductions and reduce financial losses.
- Collaborate with sales, finance, and logistics teams to analyze the root causes of disputes.
- Negotiate with customers and vendors to settle disputes efficiently.
- Ensure compliance with company policy and industry regulations.
- Completed various CTDs in O2C, RCM, soft skills, and MS Excel.
Management Trainee
GENPACT INDIA PRIVATE LIMITED
Noida
02.2020 - 10.2024
- Responsible for the daily resolution of supplier chargebacks and discrepancies.
- Perform reconciliation, research, and analysis of accounting information related to customer eligibility and pricing.
- Research supplier issues to determine validity, and provide appropriate resolution to the supplier.
- Ensured that customers' contract eligibility and pricing corrections are sent to the contract loading team.
- Review and validate chargebacks while maintaining regular communication with suppliers to resolve issues.
- Maintain detailed vendor records and manage strategy through calls and emails.
- Handle internal quality (QC) for the team by reviewing submitted resolutions and approving or rejecting them based on the process guidelines.
- Maintain a QC tracker for the team and record their audit score, providing feedback via emails and calls, ensuring that analysts made the necessary corrections within the TAT without causing financial loss.
- Maintain several reports using advanced Excel tools.
- Co-lead a project for the implementation of Cora software to replace Excel-based tools for a more automated process.
- Utilize domain and application portfolio knowledge to play a vital role in defining software requirements for the development team.
- Conducted user acceptance testing to ensure that the developed system met business needs.
- Handle GMB, client queries, and vendor queries.
- Prepared reports like SOPs, Team Audit Tracker, and Production Tracker.
- Provide training to new team members, manage TAT, and meet SLA.
- Utilize systems and software to perform complex research assignments.
Process Associate
IBM INDIA PRIVATE LIMITED
Gurugram
01.2018 - 01.2020
- Process travel and expense (T/E) claims.
- Matching invoices identifies errors and resolves exceptions.
- Identify duplicate records in the invoice receipt, verify, and process the claim accurately and in a timely manner.
- Resolve expense claims-related queries.
- Maintaining the highest quality standards and ensuring no duplicate claims or reimbursements are initiated.
- Follow set policies, processes, and highlight when there is a need for change or update.
- Complete ad hoc requests, and perform other duties on time.
- Handle client queries through calls and emails.
- Handle vendor master data, create new vendors and banking details in the SAP, make amendments, and reactivate or deactivate the vendors in the SAP.
- Validate all the vendor documents.
- Handle the vendor master query.
- Production tracker update on a daily basis, and prepare other reports like DTP.
- Responsible for client coordination, training new team members, managing TAT, and meeting SLA.
- Process training and audits, report to the client or our manager, and senior management.
Education
MBA - Finance
Guru Gobind Singh Indraprastha University
BCOM - Accounting And Finance
Delhi University
Skills
- Deduction analysis and resolution
- Dispute management and negotiation
- AR Follow up
- Reconcillations
- Research and analysis
- Chargebacks
- Audits
- Quality Check
- Technical skills: SAP, Excel, Cora, PowerPoint, Microsoft Office
- Softskills: Keen and quick learner
- Communication
- Teamwork
- Self motivation
Accomplishments
Awarded as the quarter’s best performer in two of the rewards and recognition sessions held by Genpact in 2023 and 2024.
Promoted in 2023 for extraordinary performance.
Languages
- English
- Hindi
Projects Cora (UAT Lead Analyst)
- Utilize domain and application portfolio knowledge to play vital role in defining the software requirements to the developing team.
- Conducting user accepting testing to ensure that developed system satisfied the needs of business clients as specified in the functional requirement.
Disclaimer
This is to certify that the information given above is true to best of my knowledge and belief.
Timeline
Order to Cash Analyst
Accenture India Private Limited
10.2024 - Current
Management Trainee
GENPACT INDIA PRIVATE LIMITED
02.2020 - 10.2024
Process Associate
IBM INDIA PRIVATE LIMITED
01.2018 - 01.2020
MBA - Finance
Guru Gobind Singh Indraprastha University
BCOM - Accounting And Finance
Delhi University
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