Masira Anjum Shaik
Bangalore
Summary
Talented, Customer Support, Administration and Sales-driven. Equipped with 6.9 years of experience in the areas of sales, marketing, business operations and development. Eager to advance my career in relevant fields. Core team member of very successful start-up FYERS. Started career working for Microsoft in Convergys. Optimistic about every challenging situation.
Overview
8
8
years of professional experience
Work History
Sales Executive
Fyers Securities Pvt Ltd
Bangalore
09.2019 - 06.2023
- Client Outreach: Identifying and reaching out to potential clients through various channels, including cold calling, networking, and referrals.
- Client Onboarding: Assisting new clients with the account setup process, including completing necessary documentation and KYC requirements.
- Escalations: Handling all the escalations related to account opening and clearing their queries.
- Targets: Achieving the sales target and excelling in KPI and KRA's in every month.
Admin Executive
DS-Max Properties Pvt Ltd
Bangalore
03.2017 - 10.2018
- Office Management: Overseeing daily office operations to ensure smooth functionality.
- Scheduling and Coordination: Organizing and coordinating meetings, appointments and events for the founder and other senior executives.
- Document Preparation: Preparing reports, presentations, and correspondence for internal and external stakeholders, along with organizing documents related to property transactions.
- Communication: Acting as a mediator between the founder and other staff members, clients, or external partners, along with phone/emails, on behalf of the founder.
Customer Technical Associate II
Convergys India Services Pvt Ltd
Bangalore
06.2015 - 11.2016
- Diagnosing Issues: Identifying and understanding the root cause of technical problems users are experiencing with Microsoft products, such as Windows, Office, or other software.
- Providing Solutions: Offering step-by-step guidance to resolve technical issues, this might involve troubleshooting software errors, network problems, or hardware compatibility issues.
- Customer Support: Ensuring a positive user experience by communicating clearly and professionally.
Education
Bachelor of Business Management -
Bishop Cotton Women's Christian College
Bangalore, Karnataka01.2015
Skills
- Sales Management
- Customer Support
- Problem Solving
- Empathy and Patience
- Technical Skills
- Adaptability
- Time Management
Accomplishments
- Won 'Scroll of Honour' Award for the year 2015
- Awarded as 'E-Leader' for the year 2014
- Awarded as 'E-Leader' for the year 2013
- Received 'Outstanding Performer of the Month' June 2022
Declaration
I hereby declare that all the information furnished above is true to the best of my belief.
Languages
English
First Language
Hindi
Intermediate (B1)
B1
Kannada
Intermediate (B1)
B1
Timeline
Sales Executive
Fyers Securities Pvt Ltd
09.2019 - 06.2023
Admin Executive
DS-Max Properties Pvt Ltd
03.2017 - 10.2018
Customer Technical Associate II
Convergys India Services Pvt Ltd
06.2015 - 11.2016
Bachelor of Business Management -
Bishop Cotton Women's Christian College
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