MAYANK ALAGH
Noida
Summary
Microsoft 365 Engineer with 3+ years of experience supporting global users across APAC, EMEA, and the US. Skilled in troubleshooting, Azure cloud operations, Microsoft 365 administration, and ITSM processes. Known for resolving high-severity incidents, maintaining strong SLA performance, and collaborating effectively with cloud and security teams. Recognized for reliable support, clear communication, and consistent service quality improvement.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Cloud Infrastructure Engineer
UST Global
Noida
11.2022 - Current
- Provide L2 technical support for global users, resolving hardware, software, O365, and networking issues.
- Manage Azure AD user provisioning, password resets, security groups, conditional access, MFA, and mailbox administration.
- Microsoft 365: Exchange Online, Teams, SharePoint, Intune, and DL management.
- Implemented and maintained mail flow rules, transport rules, and connectors in Exchange.
- Performed user provisioning, deprovisioning, and access management in Office 365.
- Support Azure infrastructure, including VMs, storage, NSGs, RBAC, monitoring, and server performance checks.
- Perform Windows Server and VM administration (VMware, Hyper-V, Azure), including patching and RDP access.
- Provided Tier 2/3 support for Exchange-related incidents and service requests.
- Created detailed SOPs, KB articles, and onboarding documentation that reduced ticket resolution time.
- Trained junior engineers on ITSM hygiene, Azure fundamentals, and server health check processes.
Inside Sales Associate
Byjus
Bangalore
07.2022 - 11.2022
- Collaborated with marketing teams to develop promotional materials.
- Engaged with clients to provide tailored sales solutions.
Education
Bachelor of Science -
Swami Vivekanand Subharti University
01.2021
Skills
- L2 technical support
- Software troubleshooting
- Microsoft Exchange Online (Office 365)
- Networking issues resolution
- Azure AD user provisioning
- Exchange Server
- Security groups management
- Mailbox management (user, shared, resource)
- MFA
- Distribution groups and mail-enabled security groups
- Exchange Admin Center (EAC)
- VMs management
- Storage management
- Windows Server administration
- RDP access
- Compliance checks
- Incident handling
- KB articles creation
Awards
- Awarded for Outstanding Performance in Service Desk Project
- Received 100+ appreciation emails from users.
Languages
- Hindi
- English, Fluent
- Hindi, Native
Certification
IT Service desk service management
Timeline
Cloud Infrastructure Engineer
UST Global
11.2022 - Current
Inside Sales Associate
Byjus
07.2022 - 11.2022
Bachelor of Science -
Swami Vivekanand Subharti University