MAYANK CHAUDHARY
Delhi
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager (Authorizer)
Kotak Mahindra Bank Ltd
Okhla New Delhi
04.2024 - Current
- Responsible for management of day-to-day operations of the branch.
- Ensuring strict adherence to prescribed processes, audit and regulatory requirements.
- Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request.
- Branch Lobby and customer Queue management.
- Managing cash (including EX and TCs) at the branch and ensuring that cash (including EX and ICs) is within branch limit.
- Customer complaints management and ensuring resolution of all complaints within TAT.
- Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC.
- Manage and lead the branch effectively by maintaining high quality customer service.
- Managing the overall functioning of retail banking processes including Cash Deposit, Transfers, Clearing, Demand Draft and other Customer Request etc.
- Handling front-end operation for Saving, Current & Fixed Deposits, Involved in cash management for branch as well as extending priority banking service.
- Managing Siebel /DOTNET software/ salesforce to resolve customer complaints on priority.
- Handling non-financial transactions related to any changes in the customer's account.
- Managing Branch Audit operations including Yearly Audit, Service and Quality Audit.
- Maintaining the Standard Operating Procedures, implementing them and make appropriate changes if needed.
- Monitoring of dummy accounts and suspense.
- Reconciliation and maintenance of suspense accounts, Reviewing expenses, transaction flow, account reconciliation, preparing.
- Maintaining & forwarding the fortnight Report and MIS to Supervisors.
- Resolution of customer queries/complaints/escalations, to handle branch operations effectively and efficiently ensuring a smooth operations with customer satisfaction.
- Generate leads and cross sales with walking or regular customer like CASA, Life Insurance or Tax Saving Plan, General Insurance, Fixed Deposit, Recurring Deposit, Family Accounts, Travel Cards, ERS, Gift Cards.
- Maintaining the Internal Circular send by the compliance team and follow the same.
- Maintain personal team discipline (timings, attendance etc) in the office.
- Coordinate with the auditors for monthly audit and query resolve.
Deputy Manager (SDO)
Kotak Mahindra Bank Ltd
Okhla New Delhi
04.2022 - 03.2024
- Handling personalized service requests of customers.
- Generation of timely business MIS.
- Ensuring strict adherence to compliance, audit and regulatory requirements for customer segment.
- Coordination with CPC/RPC/1nvestment desks for account opening of customers.
- Managing complaints of customers and ensuring their resolution within TAT.
Assistant Manager (SO)
Kotak Mahindra Bank
Lajpat Nagar New Delhi
07.2019 - 03.2022
- Cash Management — Cash/Non-cash transactional activities
- Redress customer needs pertaining to cash, DDs, cheque deposits, general information.
- Maintaining speed and accuracy of transactional processes.
- Sensation of the use of other business opportunities.
- Providing a high-quality experience that will encourage customer loyalty and good word-of-mouth.
Education
B.com -
Hemavati Nandan Bahuguna Garhwal University
Srinagar, Uttrakhand03.2015
Intermediate -
Vivekanad School
Dehradun, India03.2012
Intermediate -
VivekaNand School
Dehradun, India03.2009
Skills
- Operations management
- Team leadership
- Decision-making
- Strategic planning
- Customer service
- Financial management
- Business development
- Marketing
- Customer relationship management (CRM)
- Salesforce management
Certification
- IRDA, 11/01/24
- MSM VI, 04/01/25
Personal Information
- Expected Salary: Negotiable
- Date of Birth: 07/24/93
Languages
English
Beginner
A1
Hindi
Beginner
A1
Timeline
Manager (Authorizer)
Kotak Mahindra Bank Ltd
04.2024 - Current
Deputy Manager (SDO)
Kotak Mahindra Bank Ltd
04.2022 - 03.2024
Assistant Manager (SO)
Kotak Mahindra Bank
07.2019 - 03.2022
B.com -
Hemavati Nandan Bahuguna Garhwal University
Intermediate -
Vivekanad School
Intermediate -
VivekaNand School