Travelling/exploring new places
Mayank Karki
Food And Beverage Server
Nainital,Uttarakhand
Summary
At JW Marriott Hotel, I spearheaded guest satisfaction initiatives, leading to policy enhancements and service improvements. Expert in food service and a master of teamwork, I elevated guest experiences through meticulous coordination and emergency management. My mentorship significantly contributed to staff development, underscoring my commitment to excellence and revenue growth through strategic upselling.
Overview
1
1
year of professional experience
Work History
Senior Guest Service Associate
JW Marriott Hotel
Pune
01.2023 - Current
- Implemented guest feedback surveys to analyze satisfaction trends, which helped shape improvements in hotel policies and services.
- Facilitated smooth group bookings by coordinating room assignments, managing billing, and addressing specific needs.
- Delivered prompt assistance during emergencies following safety protocols that ensured the well-being of guests.
- Elevated team performance through regular training sessions on customer service best practices and hotel policies.
- Maintained accurate records of guest reservations, payments, and preferences with attention to detail.
- Contributed to revenue growth by upselling room upgrades, amenities packages, and other services as appropriate.
- Contributed to staff development through mentorship programs that fostered talent retention within the organization.
- Handled end-of-day reports, drawer balance and night audit.
- Ensured seamless guest experiences by working closely with other departments such as catering or event planning teams for special events or conferences.
- Handled guest complaints professionally, resolving issues effectively to maintain positive relationships and reputation for the hotel brand.
- Assisted guests with special requests, ensuring a personalized and memorable stay experience.
- Maintained high level knowledge of all hotel services offered to answer guest questions.
- Handled customer complaints to satisfy and retain guests.
Education
Diploma in Hotel Management
Amrapali Institute of Hotel Management
Haldwani, Nainital,Uttarakhand 04.2022
Skills
Food Service - expert
Cash handelling- expert
Order taking- expert
Teamwork - expert
Beverage knowledge - expert
Guest handelling- expert
Interests
Watching movies
Timeline
Senior Guest Service Associate
JW Marriott Hotel
01.2023 - Current
Diploma in Hotel Management
Amrapali Institute of Hotel Management