MAYANK KUMAR
AGRA
Summary
Results-oriented Operations Executive with wide experience handling business operations, personnel and financials. Great expertise in auditing and management consulting. In-depth knowledge of business planning and forecasting. Experienced in managing employee and community outreach programs, and dedicated to working towards the mission of a company.
Overview
5
5
years of professional experience
Work History
Senior Operations Executive
Magic Billion
05.2023 - 09.2024
- Successfully managed projects for high-profile clients from Australia, Germany, United Kingdom, USA, and more.
- Established strong relationships with key stakeholders, ensuring long-term partnerships and mutually beneficial collaborations.
- Spearheaded initiatives to significantly boost business revenue, resulting in substantial financial growth by 30%.
- Demonstrated exceptional ability to meet and exceed client requirements, ensuring utmost satisfaction and fostering strong client relationships.
- Proficiently utilized MS Office and Google Sheets to streamline operations and enhance productivity.
- Exhibited excellent client management skills, consistently delivering exceptional service and maintaining long-term partnerships.
- Collaborated with sales teams to develop effective strategies for increasing market share in competitive industries.
- Scheduled appointments and meetings, ensuring the smooth flow of daily operations.
- Scheduled meetings and appointments for the candidate, ensuring that the candidate had a full and productive day.
Operations Executive
Grey Nodes
06.2022 - 03.2023
- Generated business leads by actively networking and engaging with potential clients, resulting in a significant increase in sales and revenue
- Successfully managed and nurtured relationships with US clients, ensuring their needs were met and exceeded expectations, resulting in repeat business and positive feedback
- Trained and mentored new team members, resulting in improved productivity and performance
- Successfully managed a large portfolio of clients, ensuring their satisfaction and repeat business
- Implemented social media marketing campaigns that significantly increased online visibility and website traffic
- Assisted in the development of new product lines, contributing to the company's overall growth and expansion up to 20 to 30% as per the project.
- Received multiple performance awards for outstanding sales achievements and exceeding customer satisfaction goals
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Implemented strategic initiatives that resulted in significant improvements in operational performance.
- Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
- Streamlined operations by implementing efficient processes and procedures, increasing overall productivity.
Sales Executive
Tata Motors
12.2019 - 08.2021
- Developed and implemented successful sales strategies resulting in consistently exceeding monthly sales targets
- Collaborated with cross-functional teams to streamline processes and improve efficiency, resulting in cost savings for the company
- Conducted market research and competitor analysis to identify new opportunities for business growth.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Boosted sales revenue by 10% cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
Education
MBA - General Management
Dayalbagh Educational Institute
Agra05.2023
B.com - Commerce
Agra University
Agra03.2019
Skills
- Operational Excellence
- Cross-functional Team Coordination
- Productivity Improvement
- Influencing skills
- Logistics Management
- Team Leadership
- Maintenance Management
- Process Improvements
- Cost analysis and savings
- Customer Service
- Research
- Competitor Analysis
- Handling Confidentiality
- Client management
- Strategic Implementations
- Project Implementation
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Senior Operations Executive
Magic Billion
05.2023 - 09.2024
Operations Executive
Grey Nodes
06.2022 - 03.2023
Sales Executive
Tata Motors
12.2019 - 08.2021
MBA - General Management
Dayalbagh Educational Institute
B.com - Commerce
Agra University
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