Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
SoftwareEngineer
Mayur Gaikwad

Mayur Gaikwad

IT Service Engineer
Pune,MH

Summary

Enthusiastic Service Professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Service Industry and Customer Expectations and training in ITIL. Motivated to learn, grow and excel in Service Industry.

Overview

6
6
years of post-secondary education

Work History

Senior Technical Process Executive

Infosys BPM Pvt LTD
Pune, MH
08.2020 - Current
  • Developed team communications and information for meetings.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Oversaw daily operations to ensure high levels of productivity in achieving 100% SLA.
  • Prepared variety of different written communications, reports and documents to ensure smooth operations.

Senior Technical Process Executive

Infosys BPM Pvt LTD
Pune, MH
04.2019 - 10.2019
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns Leading to 100% CSAT.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Improved operations through consistent hard work and dedication

Owner and CEO

ETA Smart Solutions, Pune, Maharashtra, India
Pune, MH
02.2017 - 03.2019
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Managed day-to-day business operations.
  • Founded and managed CCTV and Security business, growing revenue to 50 + Customers.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.

Network Engineer

Ambiz Technologies Pvt ltd, Pune
Pune, MH
07.2014 - 12.2017
  • Provided network support services for devices such as hubs, bridges, routers and other hardware.
  • Initiated and managed network test facilities to verify network hardness and resilience.
  • Collaborated with vendors to select and install and Configure Devices to optimize network performance and uptime to 98% .

Education

Bachelor of Engineering -

B.E. (Computer)
International School For Technical Excellence,Pune
06.2010 - 05.2014

High School Diploma -

HSC
Maharashtra State Board
06.2009 - 03.2010

High School Diploma -

SSC
Maharashtra State Board
06.2007 - 03.2008

Skills

    N Certification (Seed Infotech, Pune)

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Accomplishments

  • Kudos Award in Q1 for Exceptional support to team and Testing and implementing of new Telephone solution.
  • Outstanding Player Award in Q2 for Dedicated and owning and closing new tasks and working beyond shift times.


Timeline

Senior Technical Process Executive

Infosys BPM Pvt LTD
08.2020 - Current

Senior Technical Process Executive

Infosys BPM Pvt LTD
04.2019 - 10.2019

Owner and CEO

ETA Smart Solutions, Pune, Maharashtra, India
02.2017 - 03.2019

Network Engineer

Ambiz Technologies Pvt ltd, Pune
07.2014 - 12.2017

Bachelor of Engineering -

B.E. (Computer)
06.2010 - 05.2014

High School Diploma -

HSC
06.2009 - 03.2010

High School Diploma -

SSC
06.2007 - 03.2008

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Mayur GaikwadIT Service Engineer