Mayuri Thakur

• Generate new business opportunities through cold calling, LinkedIn outreach, and client networking.
• Conduct client meetings to present ambiance scenting solutions and understand customer requirements.
• Demonstrate fragrance samples customized to industry needs and customer preferences.
• Coordinate with operations and technical teams to conduct product demonstrations.
• Prepare commercial proposals and negotiate contracts with prospective clients.
• Manage the end to end sales process including deal closure and payment collection.
• Create sales orders on Zoho CRM and coordinate with operations teams for service execution.
• Conduct post implementation visits to ensure service quality and customer satisfaction.
• Handle client complaints and escalations and ensure timely resolution.
• Collaborate with operations teams to improve processes and streamline service delivery.

• Identified leads and opportunities for business growth.
• Analyzed sales data to identify trends and adjust strategies accordingly.
• Coordinated with other departments to ensure smooth functioning of activities.
• Prepared monthly progress reports detailing achievements against set targets.
• Developed and implemented strategies to increase customer base and revenue growth.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Created proposals as per the client's requirements, and negotiated on the commercials.
• Smooth onboarding of new clients, and introduction with the operations team.
• Conducted market research to identify selling possibilities and evaluate customer needs.
• Identified areas of improvement within existing processes to optimize performance outcomes.
• Analyzed competitor activities in order to understand industry trends and dynamics.
• Built relationships with clients, partners and vendors to facilitate successful partnerships.

• Analyzed data from customer surveys to identify patterns or insights that could be used to further enhance our services offering.
• Maintained accurate records of all client interactions including notes from meetings, emails, phone calls.
• Leveraged CRM to maintain assigned accounts and activities.
• Managed multiple projects simultaneously while meeting tight deadlines without compromising quality standards.
• Provided excellent customer service to clients, ensuring their needs were met in a timely and efficient manner.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Created presentations and proposals highlighting the benefits of our products or services for potential customers.
• Developed strong relationships with key stakeholders through regular meetings and communication.
• Evaluated customer feedback in order to improve service quality levels.

• Oversee the sales process to attract new brands through cold calling.
• Conduct the meeting, and prepare pitches to onboard new brands.
• Negotiate the margin with the brands, and close the deal.
• Onboard the brands by completing the paperwork and collecting all the required documents.
• Maintain fruitful relationships with brands, and address their needs effectively.
• Research and identify new market opportunities.
• Coordinating with the internal team members and external agencies as needed.
• Work closely with several advertising agencies to manage brand marketing campaigns.
• Articulate brand requirements, and communicate the same to the teams internally.
• Follow up with internal teams for job delivery as per timelines committed.

• Procuring new clients through direct contact, word-of-mouth, and collaboration with the marketing department.

• Maintaining meaningful relationships with existing clients to ensure that they are retained

• Diligently maintaining MIS as per company’s reporting procedures

• Crafting business proposals and contracts to draw in more revenue from clients

• Negotiating with clients to secure the most attractive prices

• Reviewing clients' feedback and implementing necessary changes

• Updating Salesforce CRM on real time basis as per companies’ norms

• Assisting the Manager with ad hoc duties as required

• Cultivating solid relationships with clients through the provision of exceptional after-sales service.

• Creating a positive onboarding experience for new clients.

• Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.

• Identifying ways to overcome clients' initial dislike of company products.

• Maintaining an accurate record of all existing and potential clients.

• Responding to client inquiries in a timely and professional manner.

• Meeting Brand Managers to understand their requirements and taking briefs
• Presenting our concepts to clients and making recommendations in line with their needs
• Working with the Senior Associate to create bespoke solutions as per client feedback
• Generating new leads for business development
• Achieving KPIs as set by the company for revenue generation
• Building and maintaining strong relationship with Pharma Brand Managers
• Diligently maintaining MIS as per company’s reporting procedures
• Assisting the Senior Associates with ad hoc duties as required