Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Md Shakir

Sr. Associate - Expert Engagement
New Delhi,DL

Summary

An Innovative and Multi‐tasking MBA Graduate with Engineering background (IT) having over 6 yrs. of experience in Client servicing, marketing, project management, customer life cycle management, business process improvement, secondary research and data mining.I thrive in challenging positions in which my transferable skills serve as a platform for new learning experiences.

Overview

3
3
Certifications
6
6
years of post-secondary education
6
6
years of professional experience

Work History

Senior Associate

Chegg India Pvt. Ltd
New Delhi, Delhi
01.2018 - Current
  • Lead and manage a network of freelance experts as well as mentored Project Trainees.
  • Drafting monthly forecasts, presentations and proposals for various improvements and transitions for new processes.
  • Design and execute campaigns to influence and motivate freelance experts.
  • Creating bonus modelling plans including assessing the financial viability of the bonus plans.
  • People Management – managing thousands of external clients effectively, relationship building and managing queries.
  • Building and implementation of processes and ensuring process improvement.
  • Data analysis using primary and secondary research.

Associate

Chegg India Pvt. Ltd
New Delhi, Delhi
10.2016 - 01.2018
  • Customer engagement and retention
  • Execute last mile activities required to engage freelance subject matter experts (a.k.a. experts) to work with Chegg
  • Conceptualized and executed email campaigns aimed at onboarding, retaining, engaging and upgrading Experts
  • Conceptualized and executed the expert outreach program via SMS/OBD/calls/community engagement
  • Utilized data driven insights to identify opportunities of engaging and upgrading Experts
  • Ensured prompt communication with the experts via digital media
  • Helped onboard new experts and handhold them to ensure improved productivity

Market Research Analyst

06.2015 - 09.2016
  • Experienced in end-to-end sales lead generation, market research, database management, client servicing and marketing support and campaigns.
  • Identify sectors of business opportunity and growth in different region.
  • Drive the lead generation engine and the market research functions, including competition analysis and market trend intelligence.
  • Preparing deliverable and generating reports every week and a brief snapshot after completion of the project.
  • Specialties: Lead generation, Account management, Database management, Client servicing Strong communication and interpersonal skills with proven abilities in Customer Relationship Management & Team Management.
  • Ensure Quality of the Leads and on time delivery of the same.

Education

MBA - Marketing & Operations

VIT BUSINESS SCHOOL
Vellore, Tamil Nadu
07.2012 - 06.2014

B.Tech - Information Technology

ALIGARH COLLEGE oF ENGINEERING & TECHNOLOGY
Aligarh
07.2008 - 05.2012

Skills

Email Marketing

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Accomplishments

  • Star Performer Award in 2020 (Chegg)
  • Rockstar Award in 2021 (Chegg)

Certification

Six Sigma Green Belt Certified

Timeline

Google Analytics Certified

07-2021

Scrum Master Certified

07-2021

Six Sigma Green Belt Certified

06-2019

Senior Associate

Chegg India Pvt. Ltd
01.2018 - Current

Associate

Chegg India Pvt. Ltd
10.2016 - 01.2018

Market Research Analyst

06.2015 - 09.2016

MBA - Marketing & Operations

VIT BUSINESS SCHOOL
07.2012 - 06.2014

B.Tech - Information Technology

ALIGARH COLLEGE oF ENGINEERING & TECHNOLOGY
07.2008 - 05.2012
Md ShakirSr. Associate - Expert Engagement