Md Shakir
Sr. Associate - Expert Engagement
New Delhi,DL
Summary
An Innovative and Multi‐tasking MBA Graduate with Engineering background (IT) having over 6 yrs. of experience in Client servicing, marketing, project management, customer life cycle management, business process improvement, secondary research and data mining.I thrive in challenging positions in which my transferable skills serve as a platform for new learning experiences.
Overview
3
3
Certifications
6
6
years of post-secondary education
6
6
years of professional experience
Work History
Senior Associate
Chegg India Pvt. Ltd
New Delhi, Delhi
01.2018 - Current
- Lead and manage a network of freelance experts as well as mentored Project Trainees.
- Drafting monthly forecasts, presentations and proposals for various improvements and transitions for new processes.
- Design and execute campaigns to influence and motivate freelance experts.
- Creating bonus modelling plans including assessing the financial viability of the bonus plans.
- People Management – managing thousands of external clients effectively, relationship building and managing queries.
- Building and implementation of processes and ensuring process improvement.
- Data analysis using primary and secondary research.
Associate
Chegg India Pvt. Ltd
New Delhi, Delhi
10.2016 - 01.2018
- Customer engagement and retention
- Execute last mile activities required to engage freelance subject matter experts (a.k.a. experts) to work with Chegg
- Conceptualized and executed email campaigns aimed at onboarding, retaining, engaging and upgrading Experts
- Conceptualized and executed the expert outreach program via SMS/OBD/calls/community engagement
- Utilized data driven insights to identify opportunities of engaging and upgrading Experts
- Ensured prompt communication with the experts via digital media
- Helped onboard new experts and handhold them to ensure improved productivity
Market Research Analyst
06.2015 - 09.2016
- Experienced in end-to-end sales lead generation, market research, database management, client servicing and marketing support and campaigns.
- Identify sectors of business opportunity and growth in different region.
- Drive the lead generation engine and the market research functions, including competition analysis and market trend intelligence.
- Preparing deliverable and generating reports every week and a brief snapshot after completion of the project.
- Specialties: Lead generation, Account management, Database management, Client servicing Strong communication and interpersonal skills with proven abilities in Customer Relationship Management & Team Management.
- Ensure Quality of the Leads and on time delivery of the same.
Education
MBA - Marketing & Operations
VIT BUSINESS SCHOOL
Vellore, Tamil Nadu 07.2012 - 06.2014
B.Tech - Information Technology
ALIGARH COLLEGE oF ENGINEERING & TECHNOLOGY
Aligarh 07.2008 - 05.2012
Skills
Email Marketing
undefinedAccomplishments
- Star Performer Award in 2020 (Chegg)
- Rockstar Award in 2021 (Chegg)
Certification
Six Sigma Green Belt Certified
Timeline
Google Analytics Certified
07-2021
Scrum Master Certified
07-2021
Six Sigma Green Belt Certified
06-2019
Senior Associate
Chegg India Pvt. Ltd
01.2018 - Current
Associate
Chegg India Pvt. Ltd
10.2016 - 01.2018
Market Research Analyst
06.2015 - 09.2016
MBA - Marketing & Operations
VIT BUSINESS SCHOOL
07.2012 - 06.2014
B.Tech - Information Technology
ALIGARH COLLEGE oF ENGINEERING & TECHNOLOGY
07.2008 - 05.2012
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