Md Rahmat Ali
Senior Operations Manager
Noida
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Worked in a fast-paced and dynamic environments for a startup which is still in its continuous growth product named - The public app for more than 4 years is an exhilarating and transformative experience. Skilled to wear multiple hats and diverse responsibilities. Looking for new opportunities where individual can gain more different experiences and learn skills.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Senior Operations Manager
Inshorts India Advertising And Services Pvt Ltd.
Noida
04.2023 - Current
- Compiled training materials for new employees and tracked their performance.
- Coordinated with General Manager in different operational issues and promotional activities.
- Created monthly plan as PAN india events calendar for Ad sales team to achieve goal.
- Monitored 100 team members and 5 team leaders work flow.
- Reviewed team members process and presented their good or bad points through deck slides in team meeting to enhance productivity.
- Built-up onboarding team to hire District Incharge from major states.
- Took final interview round to all selected District incharge marketing member.
Assistant Operations Manager
Inshorts India Advertising And Services Pvt Ltd
Noida
04.2022 - 03.2023
- Scaled Ad sales team throughout Hindi regional states.
- Managed 20 team members of different states.
- Trained District Incharge and internal sales and operations team.
- Taught employees how to collaborate on daily job tasks and Provide ad services to clients that are satisfactory.
- Developed and maintain operational guidelines for team.
- Checked and approved KYC documents of external users.
Operations Team Lead
Inshorts India Advertising and services Pvt Ltd
Noida
04.2021 - 03.2022
- Motivated and trained employees to maximize team productivity.
- Increased team productivity by unloading their workloads.
- Thoroughly reviewed team members work and corrected team's mistakes.
- Prepared reports with data accuracy and submitted to reporting manager at end of day.
- Managed 10 team members and tracked their work.
Operations Specialist
Inshorts india Advertising and services pvt ltd.
Noida
06.2019 - 03.2021
- Scaled product in Major Hindi States from scratch.
- Corporate communications and maintained feedbacks of user every day in order to improve retention.
- Solved 250+ user issues via Fresh-chat (CMS) every week.
- .Raised , Assigned and solved tickets via fresh-desk tool in order to resolve complaints from users or wrongful activity as soon as possible.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
Graduate Engineer Trainee
Hydmark Applicon
New Delhi
10.2017 - 04.2019
- Designed Hydraulic Cylinder using AutoCad software.
- Checking accuracy of team design.
- More than 10 drawing were designed or checked.
Education
B.Tech - Mechanical Engineering
Noida International University
Greater Noida 06.2013 - 05.2017
Skills
Team on-boarding
undefinedAccomplishments
- Since joining Inshorts, I have been a top performer in operation team.
- The COO and the project manager always praised my work and promoted me within 2 years and Following this, I got promoted every year.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Senior Operations Manager
Inshorts India Advertising And Services Pvt Ltd.
04.2023 - Current
Assistant Operations Manager
Inshorts India Advertising And Services Pvt Ltd
04.2022 - 03.2023
Operations Team Lead
Inshorts India Advertising and services Pvt Ltd
04.2021 - 03.2022
Operations Specialist
Inshorts india Advertising and services pvt ltd.
06.2019 - 03.2021
Graduate Engineer Trainee
Hydmark Applicon
10.2017 - 04.2019
B.Tech - Mechanical Engineering
Noida International University
06.2013 - 05.2017
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