Meenakshi S
Lead generation consultant
Coimbatore
Summary
Analytical and detail-oriented professional with 3 years of experience in reporting, customer operations, CRM analytics, and business process support. Skilled in Excel, SQL, KPI tracking, dashboard reporting, and data validation with proven ability to analyze operational trends and generate business insights. Adept at handling operational and customer datasets, preparing performance reports, and supporting data-driven decision-making. Seeking to leverage analytical and reporting expertise in a Data Analyst role.
Overview
3
3
years of professional experience
Work History
Lead Generation Consultant
CG Vak Software & Exports Ltd.
Coimbatore
10.2025 - Current
- Analyzed lead generation and customer engagement data to identify conversion trends and improve outreach effectiveness.
- Prepared daily and weekly performance reports using Excel and CRM datasets.
- Managed customer and prospect databases while ensuring data accuracy and consistency.
- Created structured reports for sales pipeline tracking and campaign performance analysis.
- Performed data validation, segmentation, and reporting for lead qualification processes.
- Collaborated with business and sales teams to provide actionable customer insights.
Senior Process Analyst
KG Invicta Services Pvt. Ltd.
Coimbatore
05.2023 - 10.2025
- Managed customer operations data and service request tracking for major telecom and internet service providers.
- Utilized CRM tools including Saraplus and Opus to maintain customer records and operational reports.
- Maintained 96%+ productivity and 90%+ quality metrics consistently.
- Recognized as Best Performer 6 times for achieving top operational performance.
- Earned incentives for 16+ months for exceeding productivity and quality targets.
- Promoted across 3 progressive roles within 24 months based on consistent high performance.
- Trained and mentored 60+ junior associates, improving onboarding and process efficiency.
- Supported reporting, documentation, and KPI tracking activities for operations and sales teams.
Education
Bachelor of Science - computer technology
05.2023
Skills
- Excel
- Power BI
- Pivot Tables
- Dashboard Reporting
- KPI Tracking
- SQL Fundamentals
- Data Validation
- Data Cleaning
- Opus
- CRM Data Management
- Lead Reporting
- Trend Analysis
- Business Reporting
- Customer Analytics
- Performance Tracking
- Word
- PowerPoint
- Outlook
- Process Documentation
- Reporting Procedures
- Customer Data Handling
Additional Attributes
- Strong analytical and problem-solving skills with attention to detail
- Effective communicator and collaborator across operations, sales, and business teams
- Proven ability to manage operational and customer datasets with accuracy and consistency
- Fast learner with adaptability to new tools, technologies, and reporting systems
- Passionate about data analytics, business insights, and continuous improvement
- Strong ownership and accountability in delivering high-quality operational support
Timeline
Lead Generation Consultant - CG Vak Software & Exports Ltd.
10.2025 - Current
Senior Process Analyst - KG Invicta Services Pvt. Ltd.
05.2023 - 10.2025
Bharathiyar university - Bachelor of Science, computer technology