Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Hobbies and Interests
Languages
Timeline
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Meenal M. Nandeshwar

Pune

Summary

Results-oriented IT professional with over 3 years of experience in technical support and service desk operations. Adept at resolving complex issues, managing access controls, and delivering superior end-user support. Experienced with Active Directory, Office 365, ServiceNow, SailPoint, and Azure AD.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Process Specialist

Infosys BPM
Pune
05.2022 - 05.2024
  • Provided L1/L2 technical support for hardware, software, and network-related issues.
  • Used Active Directory and SailPoint for user account management and access control.
  • Managed Office 365 admin tasks including Teams, SharePoint, and Exchange Online.
  • Handled Multi-Factor Authentication configurations in Azure AD.
  • Utilized ServiceNow for ticket tracking and documentation.
  • Mentored junior team members and participated in performance improvement initiatives.
  • Responded to escalations and DSAT surveys to improve customer experience.

Desktop Support Specialist

MSIT-CMS
Nagpur
06.2021 - 04.2022
  • Provided technical assistance for desktops, laptops, and peripheral devices.
  • Configured operating systems and application software.
  • Maintained asset documentation and support logs.
  • Offered training to end-users on hardware/software usage.
  • Resolved incidents via ticketing system and escalated complex issues as needed.

Education

Bachelor of Engineering (BE) - Electrical & Electronics (Power)

Swami Ramanand Teerth Marathwada University
Nanded

Diploma - Electrical & Power Systems

Maharashtra State Board of Technical Education

Skills

  • Technical Support
  • Active Directory
  • Azure AD
  • Office 365
  • ServiceNow
  • IAM
  • SailPoint IdentityNow
  • Network Troubleshooting
  • MFA Configuration

Certification

  • IT Networking (Desktop Support, Networking, Windows Server 2016), 4 months
  • Microsoft Azure, 1 month

Accomplishments

  • Rising Star Award – Closed the highest number of tickets in a month
  • Top Performance Award – Delivered high-quality support without escalations

Hobbies and Interests

  • Trekking
  • Dancing
  • Watching Movies

Languages

  • English
  • Hindi
  • Marathi

Timeline

Process Specialist

Infosys BPM
05.2022 - 05.2024

Desktop Support Specialist

MSIT-CMS
06.2021 - 04.2022

Bachelor of Engineering (BE) - Electrical & Electronics (Power)

Swami Ramanand Teerth Marathwada University

Diploma - Electrical & Power Systems

Maharashtra State Board of Technical Education
Meenal M. Nandeshwar