MEGHA ARYA
Bangalore
Summary
Dynamic HR Service Delivery Analyst with a proven track record at Accenture, excelling in offer letter management and automated document generation. Recognized for streamlining processes and enhancing compliance standards. Adept at resolving complex queries with strong problem-solving skills, ensuring timely support and high-quality results in recruitment operations.
Overview
7
7
years of professional experience
Work History
HR Service Delivery Analyst
Accenture
Bangalore
05.2025 - Current
- Generated and managed offer letter for google employees across EMEA region ensuring accuracy and compliance.
- Resolved employee queries received through ticketing tool related to the offer letter processes with timely and effective support.
- Managed ticketing queue for employees, candidates, and hiring teams ensuring SLA adherence and timely resolution.
- Worked closely with SMEs to adopt best practices, streamline processes, and actively participated in client calls and updates.
- Partnered with the RPA team to automate the offer letter generation process for EMEA countries using Uipath.
- Successfully executed multiple manual projects, receiving awards for timely delivery with high Quality results.
- Mentored and trained new team members on processes and SOPs.
Recruitment Coordinator (MSP) (HR Operations - UK)
Sanderson Plc
Noida
03.2023 - 05.2025
- Maintain ITRIS-9 VMS with strong attention to details of staffing, hiring and onboarding process of the contingent workforce. This will include updating the Vendor Management System with Placements, rate changes, processing contract extensions, processing releases/terminations, Uploading CVs, submitting to hiring manager, and logging interviews and updating other data as necessary.
- Handled client queries and concerns, collaborating with relevant teams to provide swift solutions.
- Proficiently managed onboarding processes in adherence to contractual agreements, Full-Time Equivalent (FTE) conversions, and hire processes, acquiring expertise in both MSP-based and direct client operations.
- Managed requisitions, liaised with delivery teams, scheduled interviews, and addressed queries from onboarding to offboarding, resolving issues promptly.
- Handled diverse client-related issues, including payroll, timesheet, employee relations, offboarding, invoicing, and HR queries.
- Ensured team adherence to rules, SLAs, and timely task completion. Efficiently allocated clients to teams based on MSP or verticals, optimizing team workflow.
- Experience in MSP Contingent worker with good experience in itris 8,9, talent link.
- Entered requisitions into the VMS for hiring managers.
- Liaised with suppliers to attach candidates to requisitions.
- Managed email inbox, liaising with suppliers and hiring managers.
- Served as the single point of contact for clients, conducting effective communication through emails and calls to facilitate smooth workflow.
Recruitment Coordinator (Third Party)
FIS Global
Mohali
02.2022 - 02.2023
- Responsible for the recruitment process (non-IT) right from employee onboarding to employee separation process.
- Schedule complex, high-volume interviews phone screens, presentations, and onsite interviews.
- Facilitate all HR operations including onboarding, document verification, and Background check of new joiners.
- Grievance handling, problem-solving, releasing offer letters, and other official documentation.
- Support pre/post-interview meetings and hosting duties.
- Provide updates to candidates regarding their applicant/interview status as needed.
- Develop strong client and stakeholder relationships (Hiring Managers, Leaders, Recruiting) and maintain effective communication channels.
- Support Employee engagement activities like birthday celebrations, monthly learning activities, fun activities, rewards, and recognition.
- Collaborate with other team members to improve and streamline processes.
- Responsible for HR-related administration work and maintaining records.
- Track and update candidate interactions in the Application Tracking System (ATS).
- Support additional Ad-hoc duties as needed by the recruiting coordination team, Organization of different events, Job drives, and handling escalations.
Intern Talent Acquisition
Bharti Airtel
Gurgaon
06.2019 - 07.2019
- Worked as a Talent Acquisition Associate for various profiles of network operations, and non-IT profiles for different locations from executive to managerial level.
- Work includes sourcing, shortlisting CVs, from job portals according to client's requirements, scheduling interviews, and responsible for full recruitment Cycle.
- Maintain records of the hires on ATS of Airtel.
- Ability to effectively plan, coordinate & meet deadlines. Self-driven, able to prioritize tasks.
Skills
- Offer letter management
- Ticketing system administration
- Vendor management systems
- Automated document generation
- HR compliance standards
- Recruitment operations
Websites
Timeline
HR Service Delivery Analyst
Accenture
05.2025 - Current
Recruitment Coordinator (MSP) (HR Operations - UK)
Sanderson Plc
03.2023 - 05.2025
Recruitment Coordinator (Third Party)
FIS Global
02.2022 - 02.2023
Intern Talent Acquisition
Bharti Airtel
06.2019 - 07.2019